Office Services Team Leader

6 months ago

London, United Kingdom Williams Lea Full time

Office Services Team Leader

Job title: Office Services Team Leader

**Salary**: £35,000 per annum

**Location**:
EC2A 2EG

Contract: Permanent, full time

Hours: 37.5 hours per week

Shifts: Monday through Friday, Flexible Shifts (either 8am-4pm or 12-8pm)

Break details: 30 Mins Unpaid

Work Model: In person

Staffing mix: The Office Services Team Leader will lead a team of between 10-20

Interview format:
1) 30-min Face to Face Interview with the Hiring Team

2) 60-min in person interview with the Hiring Team

Williams Lea seeks an Office Services Team Leader to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms. Sound good so far? Then this is the perfect position for you, and you are just the individual that we are looking for

Purpose of this role:
The Team Leader is responsible for overseeing the operations of our London based office. This role encompasses the management of day-to-day services including Reprographics, Post Room, Archives and Stationery.

The Team Leader ensures that the office space is well-maintained to the highest standard and that all office and workspaces are equipped with the necessary equipment. Working under mínimal supervision, the Team Leader relies on extensive experience, proactivity, and judgment to plan and accomplish goals.

The role of the Team Leader is to effectively and efficiently manage all aspects of the health & Safety, quality, cost, delivery, technical, and human resources. Ensuring optimisation of equipment uptime by keeping equipment failure and inefficiency to a minimum through effective planned maintenance and remedy of breakdowns. Achievement of agreed KPI’s and SLAs.

The Team Leader encourages a culture of continuous improvement and proactive skill enhancement, motivation and support of a team and organisational goals.

A Forward thinking, proactive, self
- starter, has gravitas and will be followed, prepared to offer up ideas for change and improvement across the site / business.

Key responsibilities:

- Undertake any reasonable duties as requested by Operations Manager
- Be responsible for the day to day running of the team
- Ensure that the workload and team is staffed correctly (i.e. absence and holidays)
- Conduct and manage onsite training needs
- Monitor staff attendance and timekeeping and respond to issues
- Management of absence process and procedures making sure cover is in place in all areas
- Liaise regularly with the Senior Operators to give updates on workflow, deadlines and problems so that Client requirements can be effectively managed
- Conduct Team meetings and regular 1-2-1 sessions, ensuring effective communication
- Support the Operations Manager with all Annual and Interim reviews
- Relate accurate information to users on progression of their work
- Ensure the team is working efficiently and effectively to complete the SLA's
- Investigate errors within the team and provide a full written report to the Operations Manager
- Arrange fortnightly management information to be given timely to the Operations Manager
- Comply with onsite Health and Safety procedures.
- Compile the monthly H&S report and escalate any variances or areas of concern to the Operations Manager / H&S representative immediately
- Support colleagues and work as a team to achieve the best results for the clients

Key competencies:

- Ability to operate at all levels within the organisation
- Exceptional communication skills
- Confident and with a professional, business-like manner
- Ability to work under pressure, maintaining accuracy and delivering against timescales
- Team Leader consistently in tune with the aims and objectives of the business
- Excellent time management and organisational skills
- Ability to carry out delegated functions/tasks/projects
- High level of confidentiality in management of staff
- Able to meet deadlines and priorities tasks
- An understanding of an employer's statutory and 'best practice' Health & Safety requirement
- Strong administration skills and fully conversant with Microsoft packages such as Word and Excel

The Package

Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.
- Applicants must possess the right to work in the United Kingdom in order to be considered. Those requiring visa sponsorship need _not_ apply._

  • Front Office Shift Leader

    6 months ago

    London, United Kingdom Front Office Full time

    Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happiness as a Front Office Shift Leader! Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for...

  • Office Services Team Leader

    6 months ago

    London, United Kingdom Wlliams Lea Full time

    Office Services Team Leader **Salary**: £34,000-35000 dependent on experience Location: London, EC2M 2QS Contract: Permanent, Full time Shifts: 37.5 hours weekly, Monday-Friday, Rotating 08:00-16:30 and 09:30-18:00 Work Model: Fully onsite Williams Lea seeks a Team Leader to join our team! Williams Lea is the leading global provider of skilled...

  • Office Services Team Leader

    1 month ago

    London, United Kingdom Williams Lea Limited Full time

    Office Services Team Leader Salary: £35,000 per annum plus company benefits Location: London, EC2A 2EG Contract: Full Time, Permanent Shifts: 37.5 hours per week, Monday – Friday, 10am - 6pm with 30 mins unpaid lunch break Work model: Fully onsite Williams Lea seeks an Office Services Team Leader to join our team! Williams Lea is the leading...

  • Customer Care Team Leader

    5 days ago

    City of London, United Kingdom Office Angels Full time

    Customer Care Team Leader 🌟🌟🌟 Are you passionate about leading and inspiring a team to achieve outstanding results? Are you ready to take the next step in your career? Look no further! Our client, a leading organisation in the customer service industry, is seeking a dynamic and motivated Customer Care Team Leader to join their dedicated team. 💼...

  • Customer Service Team Leader

    3 weeks ago

    London, United Kingdom M Group Services Full time

    About The Role About Us  Here at Morrison Water Services, our mission is to be the leading service provider in the Water and Waste Water Infrastructure sectors in the UK. We are known for our commitment to integrity and safety, with a culture that values the well-being and diversity of our people. Our aim is to invest in our workforce through our training...

  • Customer Service Renewals, Team Leader

    5 months ago

    London, United Kingdom Bionic Services Ltd Full time

    **This is a 12 month fixed term contract opportunity.** At Bionic, we want to make it radically easier for business owners to sort their business essentials. By using a world-class human service, smart technology & data and our tech-enabled experts help match business owners with the best deals for their energy, connectivity, insurance & finance. By...

  • Front Office Team Leader

    3 weeks ago

    London, United Kingdom artotel Full time

    « Back to Search Page Front Office Team Leader We are recruiting for Front Office Team Leader for our first art'otel in London! A premium lifestyle hotel situated in the heart of the new, iconic Battersea Power Station development. Perched on the Electric Boulevard, the 164 keys art'otel London Battersea power station sits in the heart of this newly...

  • Office Services Team Leader

    6 months ago

    London, United Kingdom Williams Lea Full time

    Meet and wherever possible exceed targets and expectations set, on an individual and team basis - Undertake any reasonable duties as requested by Operations Manager - Be responsible for the day to day running of the team - Ensure that the workload and team is staffed correctly (i.e. absence and holidays) - Conduct and manage onsite training needs - Monitor...

  • HR Services Team Leader

    4 days ago

    London, United Kingdom Fexco Property Services Full time

    Job Title:HR Services Team Leader Company:Fexco Property Services Location:London (Hybrid Working) Type of Employment:Full Time, PermanentAbout this Role:As we go through an exciting period of expansion and change, Fexco Property Services are looking for a HR Services Team Lead to focus on accurate, timely and consistent delivery of HR services.The HR team...

  • Customer Service Team Leader

    6 months ago

    London, United Kingdom Out & Out Original Limited Full time

    We are a business that has grown tremendously since our creation in 2013. Having started with very humble beginnings, we are proud to serve over 50,000 customers each year with quality home and garden furniture. **JOB DESCRIPTION** **POSITION TITLE**: Customer Service Team Leader **DIVISION / DEPT**: Customer Service **ACCOUNTABILITY**: Customer Service...

  • Team Leader

    4 weeks ago

    london (carshalton), United Kingdom Servol Community Services Full time

    Do you want to make a positive difference to people's lives, enabling them to improve their wellbeing and move forward to independent living? If so, please read on. Servol Community Services is an established charity which provides high quality accommodation and support for adults living with mental ill health and complex conditions. Servol Community...

  • Accounts Payable Team Leader

    6 months ago

    London, United Kingdom London Office - Big Table Group Full time

    **Accounts Payable Team Leader** **Location - Hybrid (Min 3 days a week in the office) - **Our** **Support office is Central London (5 mins walk from Oxford Circus) **Job Type - Permanent** We are looking for an **Accounts Payable Team Leader** to join our team in London. This is a fantastic opportunity to lead the Accounts Payable function of the Big...

  • Reception Team Leader

    6 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are extremely excited to be recruiting a** **Reception Team Leader** to join our Rapport team, based at our new client’s offices in the City of London. Some of the duties would involve utilising a robust mobilisation plan and coordination of resources, recruitment requirements, training plans, technological solutions, communication...

  • Reception Team Leader

    6 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are extremely excited to be recruiting a** **Reception Team Leader** to join our Rapport team, based at our new client’s offices in the City of London. Some of the duties would involve utilising a robust mobilisation plan and coordination of resources, recruitment requirements, training plans, technological solutions, communication...

  • Chief Executive Officer for Nonprofit Organizations

    2 weeks ago

    London, Greater London, United Kingdom TEAM Full time

    About the RoleThe Chief Executive Officer will serve as the primary spokesperson for the foundation, developing and implementing effective grant-making policies and processes. This role requires senior management experience, leadership and team management skills, financial literacy, and technical skills, as well as the ability to travel.Key...

  • Team Leader

    3 months ago

    London, United Kingdom Saint John of God Hospitaller Services Full time

    Contract Type: Full-time / Permanent Based in Central London, the service specialises in providing accommodation and specialist support for homelessness adults in need. Sometimes our residents have been the victims of modern day slavery or trafficking and need our support to re-establish themselves in the community. We are excited to be recruiting for a...

  • Front Office Team Leader

    3 weeks ago

    London, Greater London, United Kingdom MHDV Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Frasers Hospitality, a global leader in serviced apartments and hotel residences. As the ideal candidate, you will have a proven track record of delivering exceptional customer service, leading high-performing teams, and driving business growth.About UsFrasers...

  • Service Delivery Team Leader

    6 months ago

    London, United Kingdom Tate Full time

    **Service Delivery Team Leader** **Salary £35,000 - £40,000 We are searching for someone that is looking to join a successful company based in Sutton and play an extremely important role for the business which is their Service Delivery Team Leader. This financially stable and interesting company is expanding and due to internal progression, this role is...

  • Restaurant Service Team Leader

    4 weeks ago

    London, Greater London, United Kingdom Bill's Team Members Full time

    About Bill'sBilled as the perfect place to enjoy great food and service, we're a team of like-minded individuals who thrive in fast-paced environments.

  • Front Office Team Leader: Service Excellence Specialist

    3 weeks ago

    London, Greater London, United Kingdom AccorHotel Full time

    At AccorHotel, we're seeking a skilled Front Office Team Leader to join our team. This exciting opportunity will enable you to deliver exceptional customer experiences and drive the success of our front office operations.Role OverviewWe are looking for a seasoned Reception professional with strong leadership skills and experience in guiding teams towards...