Care Navigator/medical Receptionist

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system b. Process personal, telephone and e-requests for appointments c.

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Signpost patients to the correct service e. Initiating contact with and responding to, requests from patients, team members and external agencies f. Read code data on Vision/Emis g.

Photocopy documentation as required h. Data entry of new and temporary registrations and relevant patient information as required i. Input data into the patients healthcare records as necessary j. Direct requests for information i.e.

SAR, insurance / solicitors letters and DVLA forms to the clinical team for completion and maintain the register of requests# k. Process and distribute all internal and external post l. Manage all queries as necessary in an efficient manner m. Process various forms and distribute as necessary n.

Carry out system searches as requested o. Maintain a clean, tidy, effective working area at all times p. Monitor and maintain the reception area and notice boards q. Support all clinical staff with general tasks as requested including requests via Mail Manager and Docman r.

Partake in audit as directed by the audit lead b. Support administrative staff if necessary and provide cover during staff absences c. Complete opening and closing procedures in accordance with the duty rota d. As required support the Prescriptions Clerk in the management of repeat prescriptions, ensuring they are processed accurately and efficiently e.

**Monitoring of stationery supplies Hours are as follows**: - Wednesday 8 am until 2 pm Thursday 8.30 am until 2 pm Friday 8.30 am until 6.30 pm Additional hours may be available to cover staff sickness/annual leave