Receptionist/clerical Officer

An exciting opportunity has arisen to join the ELHT Community Administration Team as a Receptionist / Clerical Officer. There are 2 part-time permanent roles which are based at Bacup PHCC.

A flexible approach to work is essential with a willingness to work at other Trust sites as you could be required to cover for holidays or sickness absence. You will be trained on all systems used at the Health Centre. Your duties will include but are not limited to, operating a busy telephone system, answering queries from patients, staff, all building tenants and stakeholders, the electronic booking system for the Treatment Room and Podiatry Service, this will include greeting and arriving patients and making new and follow up appointments. You must be able to deal with people confidently and sensitively both face to face and over the telephone. You will be responsible for reporting repair requests, and dealing with all aspects of incoming and outgoing, external and internal mail. With your previous reception experience and proven organisational skills you will have the ability to multi-task, work effectively as part of the team whilst having the ability to work alone whilst prioritising, organising and planning your workload.

Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.

Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.

The Community Administration team covers a vast majority of the East Lancashire area with 12 buildings in 5 localities providing community service support for our patients. As a member of the ELHT family you will be rewarded with a pension scheme and generous holiday entitlement which starts at 27 days plus bank holidays (pro rata for part time positions).

We also offer a structured in-house training programme, dedicated supervision and support, together with a comprehensive appraisal system to encourage your personal development.

To provide a general enquiry and reception service for the building, for the patients, visitors and staff.

To operate the telephone system for the Centre, answering queries and transferring calls to other health care professionals within the building.

To provide an efficient and effective message taking service in response to all enquiries from patients, visitors and staff and redirecting accordingly.

To manually or electronically book patient appointments, using EMIS/PAS/CERNER either over the telephone, by post or face to face at reception, in a sensitive, competent and confidential manner, and ensuring that patient treatment room cards are printed and available for the relevant health professionals.

To print off the daily EMIS appointment lists.

Receive patients onto the data bases for their appointments or alternatively confirm their attendance on appointment lists.

Responsible for adding patient referrals onto EMIS, maintain the integrity of the data base and discharging patients off the data base

Deal with any security issues that may arise, calling for support as required from the Centre Manager and deputy (where applicable), other staff in the building.

Implement manual procedures in the event of IT system failures, report to IT and monitor progress.

Book patient transport requests with the PTS service after treatment.

On an annual basis assist departments with the archiving of patients records according to policy.

To provide comprehensive secretarial and admin support to a variety of health professionals including laminating, photocopying, filing and typing highly sensitive and confidential reports

To type and process correspondence, reports and other documents as requested on a daily basis using

Book and organise appointments for health professionals.

To deal with all aspects of incoming and outgoing and external and internal mail. Including sorting and accurately re-directing and forwarding to the correct department.

Receive and receipt any delivered goods for the building, contacting the department, ensuring delivery to the correct department and reporting any discrepancies.

To be responsible for ordering and maintaining stationery stock levels, including non-stock items electronically via NHS supply chain or e-procurement. Also responsible for receiving and receipting of delivered goods and reporting discrepancies.

Responsible for issuing any aids and equipment as necessary including the building wheelchairs and maintain records.

Use a variety of office machinery/equipment i.e. photocopiers.

Deal with any breakdowns with the office equipment and reporting t