Customer Service Advisor

3 weeks ago


Guernsey, United Kingdom HSBC Full time

**What you'll do**:
We are looking for people who are passionate about delivering an outstanding customer experience to join our branches in the role of Customer Service Consultant. If you are ambitious with a helpful personality, we want to hear from you

Working in our branch network you will be the first point of contact for our customers, delivering a personalised and friendly service. Everyday you'll support customers with a variety of needs, this can range from educating customers to use our digitalplatforms, giving them a choice of how they wish to bank with us, actively raising fraud awareness and identifying customers who may be in vulnerable situations to determine the best way we can support them.

**Requirements**:
**What we're looking for**:

- Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you

**What we'll give you**:

- Your journey will start with an 8-week training course where we'll train you on all products and services
- A very competitive benefits package including: a market-leading employer Pension contribution, enhanced parental leave and private healthcare
- At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further

**Where & when you'll work**:

- Our team operate between Monday to Friday 09:00-17:00 and Saturday 09:00-14.00 (Not all branches are open on a Saturday)
- We are currently recruiting Customer Service Opportunities across various Guernsey Branches branches: High Street and St Sampsons.

*Internally this role is known as Universal Banker

**You'll achieve more when you join HSBC.**

We want everyone to be able to fulfill their potential which is why we provide a range of flexible working arrangements and family friendly policies.

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