Temporary Customer Care Assistant
7 months ago
We are looking for a highly motivated **Customer Care Assistant** to join our Redstone Wills team based in **Hastings** on a **2 month temporary contract**.**
**Hours: Monday - Friday 9am-5.30pm (one hour unpaid lunch break)**
**Hourly Rate: £11.80 per hour (based on salary of £23,000)**
As a **Customer Care Assistant,** your primary responsibility is to support the Will drafting team and ensure the smooth functioning of the company's day-to-day administrative tasks.
Key roles and responsibilities of a **Customer Care Assistant**:
- Maintain up-to-date and accurate records in the in-house system, including comprehensive notes and filed correspondence.
- Manage the processing of Wills for storage, including verification of validity and reprinting invalid Wills.
- Process changes of address and update clients' files accurately. Skills and experience required for a Customer Care assistant:
- Proficient IT - using Outlook, Word and Excel.
- Professional and confident telephone manner.
- Strong ability to prioritise tasks and manage workload effectively.
- Good organisational and record-keeping skills.
- Excellent multitasking abilities.
- Strong team player with the initiative to work independently when required.
- Flexible, adaptable, and conscientious.
- Keen attention to detail
- Excellent written and oral communication skills.
Benefits of being a** Customer Care Assistant**:
- Perks at Work - Discounts on products and services inc electrical & Travel.
- Discounts on estate agency, mortgage, conveyancing and surveying services.
- Access to Employee Assistance Programme 24hr, 7 days per week.
- Option to purchase additional holiday.
- Nuffield Health Screening - discounted medical assessment to provide an in depth picture of your health.
- Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
- Company Pension and death in service.
- Cycle to work scheme.
**Redstone Wills are part of the Connells Group**, one of the largest and most successful **estate agency** and **property services** providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines **residential sales** and **lettings** expertise with a range of services including **new homes**, **mortgage services**, **surveying**, **conveyancing** and more
Job Reference: S&C00189
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