Outreach da Support Worker

6 months ago

Margate, United Kingdom Oasis Domestic Abuse Service Full time

Job Title: Outreach DA Support Worker

Grade: 4.5

**Salary**: £25,000

Hours: 35

Contract Type: 18 Months FTC

Location: Thanet and Dover

Responsible to: Community Team Service Manager

Responsible for: All associated reporting data and case studies

Background: Oasis is a passionate and ambitious organisation committed to tackling the causes and consequences of domestic abuse on families. We are known in Kent & Medway for our dedicated, independent services that have been supporting the cause with a local focus for many years.

Overall: We provide an efficient service for families affected by domestic violence and abuse across Kent & Medway. These families and individuals will have a range of needs, and our client support work is needs-led, risk-focused & trauma-informed with a focus on developing individual resilience.

We work with clients in a range of settings. We provide group working and all support colleagues are expected to be capable of integrated working in the wider social system. Colleagues are expected to work flexibly as needed by service demands, this may include evenings and weekends. Where necessary colleagues are also expected to participate in the out of-hours service, providing an on-call system for the refuge service users (for which enhancements are paid)

Working with the mission of the organisation: Frontline roles are the reason for the charity's existence, and the holder of this post must have excellent team and communication skills (especially in working across the internal and external systems), must have a strong understanding of the dynamics of domestic violence and abuse, and must have excellent boundaries in working within the limits of the role and be committed to ensuring that Oasis service users have excellent support.

This role requires a can-do attitude helping service users to progress on their journeys, building new lives free from violence and abuse.

Competency: Colleagues at Oasis have a commitment to and optimistic approach with the emotional support and development of their client group. They are reflective about their practice and able to use techniques to keep their work sound and safe for both them and the client. The organisation utilises a competency framework to enable the development of competent and emotionally intelligent behaviors. All colleagues are expected to engage with personal learning through the use of this framework. A summary is attached at the end of this role description.

Purpose of the role: The post will be part of Oasis frontline services, including a range of services aimed at creating a whole family approach to those experiencing domestic abuse living in the community and as the role dictates, in Oasis accommodation. As a team you will provide a wraparound approach, along with specialist/statutory services. The team offers flexible support to recent victims of domestic abuse through a strengths and needs-led, risk-focused approach. The key purpose of the Community team, communities, and Oasis accommodation, while enabling service users to address their needs. The service aims to enable victims to discuss issues relating to their experiences freely and without judgement. They will be supported in whatever decisions they make and be assisted in accessing other agencies as appropriate to their circumstances and wishes.

Community DA support worker: The community team's work is focused on supporting those living in the community and working with those at medium risk, utilizing a coordinated community response. Following a full needs assessment, they will create support plans that will include, but are not limited to considering risk, safety planning, housing, legal, and financial matters, which are tailored to meet their clients' needs.

Additional Role Responsibilities: Within the Community DA support worker role circumstances and funding can require the role to have additional responsibilities and therefore require an additional set of skills and knowledge. The job title will dictate the additional role requirements.

Community and accommodation DA support worker: This dual-purpose role covers both the Community DA support worker role and the direct support of those living in Oasis accommodation. They are the voice of clients throughout their journey within the accommodation, creating individually tailored interventions to meet their practical and emotional needs. This role requires the skills and capabilities to advocate with a range of multi-agency partners, particularly housing and children’s specialist services, and the patience and understanding of mental health and trauma to manage any negative coping strategies of our residents.

Access Accommodation IDVA: This is a Community and Accommodation DA support worker with an accessibility focus. This specialist support involves assertive engagement and intervention that creates opportunities for those who may be deemed to have ‘complex needs’ to be housed within the service.

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