Workplace Coordinator

4 months ago

Edinburgh, United Kingdom ISS Facility Services Full time

**Workplace Coordinator**

**Contract: Banking**

**Location: Midlothian**

**Hours of work: 35**

**Contract Type: Fixed Term Contract**

We're seeking a Workplace Coordinator to serve as the main point of contact between building users and oversee an integrated facility management solution across the UK.

Are you a customer service superstar with a passion for delivering top-notch workplace experiences? Look no further than our workplace coordinator role, where you'll be the driving force behind an integrated facility management solution that spans the UK

As the main point of contact between building users, you'll be responsible for ensuring seamless service delivery, top-notch customer experiences, and exceptional client liaison. From providing all-inclusive employee and guest services to continually improving our service offering through best practices and lessons learned, you'll be at the forefront of our efforts to build a stronger, more connected community of users.

As a workplace coordinator, you'll have the chance to put your people skills to work, fostering positive relationships with building users and helping to create a welcoming, vibrant environment that people love coming to every day. And with a wide range of facilities management responsibilities to oversee, from cleaning and waste management to landscaping and engineering, you'll have plenty of opportunities to learn and grow in your role.

If you're looking for a dynamic, fast-paced role that lets you make a real impact on workplace culture and customer satisfaction, this is the job for you

**Key Responsibilities**
- Helping to deliver the unexpected to our colleagues. Through customer service, events, surprise and delights
- You’re a natural host and can make guests and colleagues feel at home within our buildings
- Welcomes visitors in person or on the telephone; answering or referring inquiries
- Main point of contact for all client's colleague on the floor and in the lobby; answer questions, help with requests like any 5-star concierge (from technology, food services, events, wellness schedule etc.)
- Have a good knowledge of the Visitor Management System to book in guest as required
- You learn quickly and can adapt to our client's unique culture by working positively and collaboratively
- Support the workplace Lead in making decisions regarding the operational and processes to engage for the best colleague experience
- Develop relationships and capture guests & colleague’s individual preferences for future visits and think creatively of ways to accommodate any special requests

**Professional and Personal Competencies/Qualifications**
- Relevant corporate/hospitality/customer service experience
- Ideally have experience working with systems (e.g. MS Office)
- High degree of accuracy
- Excellent communication skills
- Good time management
- Excellent customer service skills
- Ability to work on own initiative and as part of a team
- Motivated, committed and flexible
- Health & Safety understanding

**The Company**

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739

**Job Types**: Full-time, Permanent

Work Location: In person

Reference ID: 114418

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