Technical Field Engineer

3 weeks ago


Bristol, United Kingdom Verelogic IT Recruitment Full time

**Job Title: Technical Field Engineer**

**Location: Field Based (Bristol + Surrounding)**

**Salary: Competitive + On Call + Company Van + Company Benefits**

**Key Responsibilities**
- Be part of the 24x7 rota on a one in four basis (flexibility required)
- Project Manage and lead major system outage situations on customer sites. This may include temporary management of other staff to resolve incident.
- Provide technical support to other Managed services functions.
- Repair and maintain hardware (Servers, PC’s, Laptops, Printers and associated peripherals).
- Complete software incidents to customer/manufacturer procedures and specifications.
- Installation of hardware to manufacturers/customers specification. Complete MAC’s to manufacturers/customers specifications.
- Utilise PDA to check and update allocated calls in a timely manner to achieve required SLA and reflect actual work done in real time.
- Communicate with Call Administration and the Branch throughout the day.
- Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed by the Branch.
- Achieve KPI targets to include but not conclusive 1st time fix (85%), 5 closures each day, productivity.
- Work a certain amount of overtime when required to do so.
- Understand and adhere to the company’s policies and procedures.
- Must be professional and presentable at all times.
- Act as mentor to grade 1, 2 and 3 Engineers as and when required.
- Must be able to embrace new technologies and adapt to change.
- Understand and adhere to all local Fire, Security and Health & Safety regulations.
- Complete the necessary Health and Safety training
- Participate within an on-call roster and engage in out of hours activities as required
- Adhere to all security policies

**Key Skills / Experience**
- Experience of supporting a range of PC, Laptop, Printer technologies within a site or field environment.
- Server experience
- Pride yourself on delivering the highest quality service to the customer.
- Relish the prospect of the opportunities to train in new technologies and services
- Possess excellent customer service skills.
- Have strong communications skills and be a strong team player
- Hold a full UK Driving Licence
- As you will be sometimes working alongside our colleagues in the UK Public Sector, you will be required to undertake Security Clearance



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