Team Leader

6 months ago

Deeside, United Kingdom Millbank Group Full time

Are you a HR Professional with management experience in a fast paced environment, ideally qualified to CIPD level 5 and up to date and comprehensive knowledge of employment law and legislation?

If the answer is yes, then this could be the role for you, so please get in touch to discuss this excellent career opportunity further.

the role

As a Team Leader, you will be reporting directly to the HR Advisory Services Manager, to deliver a high quality, proactive, legally compliant and efficient telephony HR advice service to the Business to ensure consistency managing the absence and well being of our colleagues through building capability and developing a team of HR Adviser's ensuring succession and a pipeline for talent for the future.
You will also monitor, review and drive case management with regards to absence cases to ensure an efficient and fair outcome for both the business and the colleague.

you will need the following skills
- Evidenced experience of managing a team.
- Ability to build rapport quickly with key people / stakeholders - politically astute
- Credible, articulate, confident communicator with a high level of oral and written English.
- Ability to effectively manage conflict.
- A customer oriented approach and focus, committed to achieving excellent levels of customer service / experience.
- Ability to analyse complex issues and provide practical and creative solutions.
- Ability to think quickly and work to tight deadlines often working on a number of different issues simultaneously.
- Solution driven.
- Good questioning and listening skills to establish customer requirements.
- Proficient with and comfortable using telephony alongside multiple technology platforms.
- Demonstrable coaching skills.

you will have the following experience and qualifications
- Previous experience of management a diverse team in a fast paced environment
- Up to date, comprehensive working knowledge of employment law and legislation
- ideally CIPD qualified (at least Level 5)
- At least 4 years’ experience of confidently operating in an HR advisory role within a complex and customer focused environment
- Ability to work flexibly in an agile way in order to meet deadlines and respond positively and constructively to feedback
- Can evidence building capability within a coaching framework.

if you're seeking a new opportunity where you will be responsible for managing a team and liaising with key stakeholders, and you have the skills and experience we are seeking, then send over your CV now and a member of our team will be in touch ASAP

Millbank is proud to be a member of the ‘Disability Confident Scheme’. Millbank operates as an Employment Agency and Business.

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