House Guide

Longleat is seeking a engaging and confident House Guide to join our team and help us continue our tradition of hiring engaged, productive employees. With a core business of around 1 million guests every year, we are passionate about providing immersive experiences that bring family and friends together to create memories that will last a lifetime.

In this unique work environment, you will be surrounded by historic landscapes and listed buildings, and even have the opportunity to visit Koalas during your lunch break. We have also recently added exclusive luxury rural retreats to our offerings, giving guests the chance to enhance their visit with us.

Our House Guides bring the history of Longleat House to life, transporting our guests back in time as they take in the Elizabethan architecture and the and the spectacular 19th century interiors. Our guides will provide enchanting and informative tours, visiting the magnificent state rooms, the impressive great hall and the ornate bedrooms, immersing our guests into 450 years of history.

**What will this role entail?**

Reporting to the House Guide Supervisor, you will be responsible for providing a historical experience for guests visiting Longleat House, delivering high quality, informative and timely guided tours to groups, in accordance with daily tour schedules.

Key duties will include:

- To deliver a variety of first class engaging guided tours throughout Longleat House, providing an exceptional guest experience and helping to bring the House and its stories to life.
- To learn tour content to high standard, and continually develop wider House knowledge to provide guests with detailed information covering 450 of Longleat history.
- Welcoming guests at the designated meeting point and ensuring your tour group is able to leave the house in a timely manner at the end of the tour.
- Be willing and able to deliver a range of tours, including exclusive VIP tours.

**What will I need to be considered for this vacancy?**
- Minimum GCSE English & Maths grade C
- Excellent verbal communication skills
- Ability to memorise large volume of facts
- Confidence to deliver engaging group tours on solo basis
- Excellent customer service skills
- Full training will be provided, however you must have a genuine interest in history.

**What will I receive in return?**
- As a House Guide you will receive a rate of up to £10.60 per hour, in addition to a range of attractive benefits that include;
- 29 days holiday inclusive of bank holidays, rising to 31 days at 5 years’ service.
- Unlimited free entry to Longleat for our employees
- Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
- 50% off Annual passes for Friends and Family
- Discounts on food and beverages and retail merchandise
- 20% off VIP Experiences, 10% off Accommodation
- Discretionary bonus scheme
- Employee Assistant Programme
- Employer contributory pension scheme
- Life assurance scheme
- Perks at work
- Range of flexible working schemes

This is a permanent contract working a minimum of 156 hours across a three month period, with working hours to vary over a 7 day rota basis, including weekends, evening and bank holidays as required. Earliest start time from 8am, and latest finish time up to 8pm, varying in accordance with opening times.

At Longleat, we believe in engaging and inspiring our employees, putting people first, taking accountability, continuously improving, and acting with integrity. We invite everyone who works with us to subscribe to these values, as they truly set us apart as a place to work.

**Location**: Longleat (Warminster, Wiltshire, BA12 7NW)