Reception Supervisor

Job title - Reception Supervisor
- Location - London Road, Guildford, GU1
- Department - RUK
- Job type - Permanent
- Hours - Monday - Friday, 07:00-15:30 with an hour lunch break, 42.5 hours per week
- Salary - £13.00 per hour (£28,730 per annum)
- Job ID: 505
- Closing Date: 30/4/2023

Reception UK is an established reception and concierge service, and our people believe first impressions count and we take great pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge service that’s unique, bespoke and tailored to our clients’ requirements with a focus on superb customer service. We are looking for someone that wants to join our fast growing team, believes in great customer service and is committed to delivering the high level of performance Reception UK are known for.
- As the key Front of House resource, the Reception Supervisor will provide a welcoming, helpful and professional first point of contact to all callers and visitors on the desk. We are looking for someone who will assist the Facilities Manager in ensuring all of the reception team are operating to the best of their ability

**Job Role**
- To help supervise on the day-to-day running of Reception, to deliver operational activities and services in line with agreed service levels/management agreements, associated legislation and compliance. A clear focus will be applied to supervision of Reception, its safety and general compliance.
- Support the Facilities Manager to develop operational service excellence through the frontline team/employees to ensure all accountabilities are delivered above and beyond clients’ expectations.
- Regularly report to Facilities on all Reception matters
- Key tasks include the following but are not limited to:
Overall supervision of Reception services while working in partnership with client, tenants and other stakeholders, e.g. heating, lifts, reception, cleaning, postal services, maintenance, fire precautions, health and safety - risk assessments.-
- Ensure Health and Safety compliance is not compromised. Responsible for recording incidents and Identifying trends or risks from well maintained and monitored Health and Safety records.-
- Help supervise the Reception area(s). Ensuring common areas and all grounds are kept to the required standard. Notify the Facilities Manager of any repairs that are required in the building and keep a record of all reported faults in the building(s) and what action has been taken.-
- Ensure all call, requests/ complaints and all other incidents; such as emergencies and disruption due to building alterations as they occur; are dealt with efficiently, effectively and in good time.-
- Ensure effective and efficient running of all front of house and reception areas.-
- Maintain contact with appropriate management of tenants and deal with requests, complaints and other incidents.-
- Support the Facilities Manager to review services regularly and make recommendations, implement improved services where appropriate.-
- Ensure contractors are monitored and controlled while on sites in accordance with client instructions.Person Profile

Qualifications, knowledge, skills, experience and competencies:

- Experience at supervisory level within a customer service industry
- Good health and safety knowledge and experience
- Team management and development
- Delivered to deadlines (projects, meeting action points)
- Excellent communication skills (oral and written)
- Ability to work on own initiative, within a pressurised environment
- Assertive and diplomatic
- Highly developed organisational skills
- Seek opportunities and finds solutions to blockers.
- Excellent tenant engagement and understanding of marketing activities, e.g. via social media, newsletters and other events.

**Employee Benefits**
- GUK pride _
- ourselves_
- in offering benefits that promote health and wellbeing._
- **Ride to Work Scheme**Employee Assistance Program**Credit Union**Employee of the Month/Year**
- GUK / _
- RUK is_

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