Hotel Receptionist

3 weeks ago


London, United Kingdom St. Paul's Hotel Full time

We are looking for a passionate **Hotel Receptionist 40 hours **to join our wonderful team at **St. Paul’s Hotel**. You will be required to work weekdays and weekends.

A stylish boutique hotel conveniently located near the well-connected Hammersmith tube and bus station, Kensington Olympia exhibition halls and Westfield shopping mall. Directly outside the hotel are the buses 9, 10 and 27, each taking a scenic route to Central London’s famous sites, as well as Kensington Palace, Harrods, and Notting Hill Gate.

**Immediate start following a successful interview.**

**What you’ll do**
- Passionate about delivering great service and be guest focused.
- Experienced in handling guests queries and complaints.
- Experience using Opera PMS is a huge advantage.
- Attend to all guest queries in a prompt, professional manner ensuring a high level of guest satisfaction.
- Completing a seamless check in and check out service for all our guests.
- To act as a point of contact for all guests, helping and offering them efficient customer service, identifying their needs as well as product knowledge
- Ensure the correct handling of guest messages, mail and packages.
- To know details of the day’s arrivals, identify priority guests, VIPs and ensuring their rooms are checked prior to arrival and placed with relevant VIP amenities.

**Perks you deserve.**

We’ll support you in and out of the workplace by offering:

- Birthday off
- Free meal on the shift
- Learning and development opportunities
- Wellbeing programs
- Friendly working environment
- Refer a friend incentive.
- £11- £13 per hour depending on experience.

**What we’re looking for**
- A warm and people-oriented
- A team-first attitude
- A gift for paying attention to the smallest details.

**Information on the processing of personal data**

**Job Types**: Permanent, Full-time

**Salary**: £11.00-£13.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel Receptionist: 1 year (required)

Work Location: In person


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