Bar/restaurant Supervisor

5 months ago

Attleborough, United Kingdom The White Lodge, Attleborough, NR17 1AY Full time

Snug Hospitality is an ambitious hospitality operator creating comfortable, warm, and cosy pubs around Norfolk. Established in 2020, we acquired our first venue in May 2021 and now operate 8 venues. Behind Snug Hospitality is a team of committed individuals full of **bold** ideas and enthusiasm, **passionate** about our industry & **loyal **to each other and our customers.

**THE VENUE**

The position will be based at the White Lodge Attleborough, a country pub & dining room with large garden and function room. The venue serves up an array of locals beers and fresh, seasonal food.

**THE ROLE**

We're looking for a passionate team leader to be the face of the business when on shift, comfortable leading the team and delivering amazing standards. You will:

- Deliver exceptional customer service standards making sure customers feel welcome, enjoy their time with us and want to come back
- Make sure that our food & drink is always of the highest quality before it reaches the customer & resolve any issues proactively
- Coach the team to take accountability for their customers, keep the pub looking great at all times & to actively gain product knowledge
- Support the pub management to ensure profitability is high, place orders as required and achieve sales targets
- Act as a key holder opening & closing the pub as required

**THE PERSON**
- At least 1 year in a supervisor or senior team member role in a similar venue
- An understanding of the local area
- Experience of working directly with the business owners & a small yet growing business (preferred)
- Desire to learn & develop your skills

For the right person there is the opportunity to take on a bigger role in 6-8 months.

If you are dedicated, hardworking and passionate about hospitality, this is the role for you.

**Job Type**: Permanent

Pay: Up to £12.50 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Norfolk: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How many hours a week are you looking for?

Work Location: In person

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