Driver Onboarding Specialist

7 months ago

London, United Kingdom THE OUT Full time

Forget queues, added expenses, or trips before the trip. Think first-class cars and door-to-door service by Jaguar Land Rover.

You book. We deliver and collect. No check-in counters and everything is included in one price. This is what car rental should be.

You, a road trip, and the car you actually wanted to drive.

Powered by Jaguar Land Rover, THE OUT provides next-level car rental service. Car rental as it should be. Our 4.8/5 Trustpilot score demonstrates the strength of the service. Offering a unique and ever-changing fleet of cars from the iconic Defender and Range Rover to the all-electric Jaguar I-PACE and convertible F-Type.

“_Jaguar Land Rover’s THE OUT is the ultimate car rental service_” **GQ Magazine**

As THE OUT grows, so does our fleet and operational teams across London. We are looking for people who want to be part of a fast growing start up, working with premium cars and managing a team of Driver Representatives.

**Role Purpose**

Being part of the Operations Team, the Driver Onboarding Specialist will be responsible for the sourcing, onboarding, engagement, and off-boarding on demand driving service providers. The Driver Onboarding Specialist contributes to the objective of scaling up THE OUT’s booking fulfilment operations.

**Key tasks and responsibilities**
- Work with the Operations Manager to provide a consistent supply of driver capacity
- Be the main point of contact and handle all inquiries from On Demand Drivers
- Ensure new On Demand Drivers are onboarded effectively and understand clearly the obligations detailed in the service contract (such as safety, on-time delivery, delivery vehicle requirement, customer experience etc).
- Create and update training materials
- Build and maintain strong relationship with On Demand Drivers. Gather their feedback and contribute to operational improvements.
- Monitor On Demand Drivers performance and identify issues and propose initiatives to solve them
- Prepare reports and analytics to measure operational effectiveness and use the insights gathered to drive decision making
- Bring in new ideas and anticipate future threats and opportunities.
- Collaborate with internal teams to ensure that our On Demand Drivers receive the best experience
- Assist the Fleet Team with day-to-day tasks whenever is necessary

**Requirements**:

- Has a passion for exceptional customer service with the confidence to lead from the front
- Is passionate and knowledgeable about cars
- Is a natural team player - always reliable, displaying genuine commitment to the business, communicates openly and with confidence, respects others
- Has strong organisational skills, accuracy, and attention to detail
- Is flexible to work on weekends

**Skills & Qualifications**:

- Ownership of a full clean GB or EU driving licence held for a minimum of 24 months
- Previous experience in a similar role, onboarding or trainer
- Previous experience in a fast-paced environment - no two days will be the same and ability to think on your feet is very important
- Solid writing skills to produce clear and effective documentation and reports

**What we offer**
- Annual performance bonus scheme
- 25 days holiday (excluding Bank Holidays) plus a day off for your birthday
- Enrolment into Company Pension Scheme
- Employee discount on rentals
- Potential to grow inside a fast-paced start-up environment

**Job Types**: Full-time, Permanent

**Salary**: From £30,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Gym membership
- Referral programme
- Sick pay
- Work from home

Schedule:

- Weekend availability

Supplemental pay types:

- Yearly bonus

Licence/Certification:

- Driving Licence (required)

Work Location: Hybrid remote in London

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