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Business Support Administrator
4 months ago
About the role
**Business Support Administrator - Strategy and Assurance**
Fixed Term, Full Time
Up to £23,871 per annum
Location: Chelmsford
Working Style: Anywhere worker
**Please note this is a fixed term contract opportunity until 31 st March 2023.**
Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change. ECC anticipated change was needed in the public sector and has worked to deliver better quality at lower cost. We have an ambitious transformation agenda - one with the scope to reach every part of the council. We are changing the way we think, the way we work, and the ways in which we deliver our services. We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong. We’re immensely proud of our flexible working options.
Business Support provides a range of customer focused administration, transactional and support services for citizens, internal customers, partners, and suppliers of the Council.
A Business Support Administrator is an experienced administration and customer service professional. Working as part of a business support team to deliver administrative and customer service activities, proactively managing own workload, taking initiative, and using personal judgement to resolve internal and external customer issues. A strong working knowledge of the activities provided, and the processes required is essential to provide coaching and mentoring support to Business Support Assistants, apprentices, and work placements.
**Accountabilities**
- Upkeep and maintenance of the Strategy and Assurance Inbox - e.g. responding to and directing queries, signposting or escalating etc.
- Declaration of Interest management and tracking
- Filing into the Procurement Document Library
- Note-taking for key Strategy and Assurance Meetings
- Managing system licenses for Proactis
- Supporting the Learning & Development plan e.g. by booking courses, diary management, tracking attendance etc
**The Experience You Will Bring**
- Educated to RQF Level 2 (GCSE), including Maths and English, with an NVQ Administration Level 2 or equivalent by experience
- Good ICT skills and good working knowledge of Microsoft 365 is essential, particularly MS Excel and MS Forms
- Good understanding and awareness of confidentiality
- Self-starter who is a quick learner
- Ability to adapt and respond quickly to conflicting demands whilst remaining calm under pressure
- Curious and engaged person
To read more about us please visit:
People & Transformation
**Why Essex?** Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.
We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found here pay and reward
To view our Organisational Behaviours information please follow this link.
**What you should do next**
**Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.**
If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community here.
