Receptionist/ Showroom Host

**About Us**

**Hilton Coachworks **is the largest independent manufacturer-approved accident repair facility in the UK, working with some of the world’s most luxurious OEM’s such as: Volkswagen, Audi, Jaguar, Land Rover, Mercedes Benz, Bentley and Tesla to name a few.

Founded in 1984 by Peter Hilton. Hilton Coachworks was established, with the main aim of repairing vehicles to pre accident manufacturer standards. We ensure the use of only official manufacturer parts and procedures. It is this partnership with OEM's that means we are one of only a few Bodyshop’s able to offer a lifetime guarantee on our repairs, whilst remaining in the same owners’ hands.

**Part of Hilton Group**

We have grown steadily since this date, building a carefully curated team of automotive specialists across several markets. Hilton Group is going through an exciting time of growth with a new state of the art facility being built on our HQ site. We have a workforce of around 80 employees and quickly growing, based at our premises in Bishop’s Stortford, Hertfordshire, UK.

Description

Hilton Coachworks are looking for someone to join their friendly Front of House team.

On a daily basis you will be dealing with customers from both sides of our business, whether they are coming in to have their car repaired to buy or to sell a classic/performance car.

Customer care is the most important part of the role, making sure the customer is looked after from the initial contact to the final handover is our priority.

Working Hours 9-3pm Monday - Saturday (with day off during the week.) 28.75 hours per week.

Responsibilities;
- Meet and greet customers in the showroom
- Booking in customer vehicles for estimates and repairs
- Dealing with new repair notifications
- Updating customers on a regularly basis
- Dealing with different hire companies
- Managing and maintaining our own courtesy vehicles
- Liaising with salvage agents
- Carrying out a final handover with the customer once repairs are complete
- Assisting with the maintenance of the showroom

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £18,000.00-£21,000.00 per year

Expected hours: 28.75 per week

**Benefits**:

- Company pension
- Referral programme

Schedule:

- Every weekend
- Monday to Friday

Work Location: In person

Reference ID: HCFOH