Client Onboarding Executive

6 months ago

Peterborough, United Kingdom The Lettings Hub Full time

**Client Onboarding Executive**

**Salary**: £24-26k per annum

Location: Peterborough Based

Hours: 40 hours per week 8.30-5.30 Monday to Friday

About The Lettings Hub

An innovative and award-winning Proptech business is looking to hire an organised and driven individual with excellent communication skills to join as a Customer Onboarding Executive You will be responsible for ensuring our customers have a seamless onboarding experience onto our platform, excellent training experiences and will also be responsible for supporting our clients ongoing user queries to ensure they consistently get the best service from us

**You will be responsible for**:
Deliver the onboarding process - bringing together your product expertise, client relationship experience and great project management skills to give clients a 1st class onboarding experience.

Ability to interpret a client's order form and build out a training delivery plan in conjunction with client stakeholders

Ability to work with internal teams including finance, operations and sales to ensure a smooth onboarding process

Own and manage customer relationships from the point of sale through successful implementation and active transactions from that client

Complete video and phone calls to ensure that clients are supported during the onboarding process

Become an expert and discuss or educate on any part of the product internally and externally.

Timely handover of active clients into customer relationship management, identifying future sales opportunities for upsales

Previous experience working with new clients and training them on products and/or technology

Demonstrable ability to own and deliver a plan to deliver agreed activities with a client

Technology skills with a good aptitude for learning new software

Confident and engaging verbal and written communication skills to talk about products in a non technical way

Used to working in a fast paced environment within a rapidly changing environment

Self starter and highly motivated

A proactive approach to learning and development with a high self motivation level in a hybrid company environment

Strong objection handling and problem solving skills

Enthused by generating outstanding customer feedback and review

Demonstrated experience interacting with all levels of management, operational performance metric reporting and analytics

A willingness to work independently and manage multiple priorities, completing tasks to agreed deadlines and to a high standard

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Peterborough: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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