Collections Supervisor

4 weeks ago


Exeter, United Kingdom EDF Limited Full time

**Debt Collection Supervisor**

**The Opportunity**

Our EDF Business Solutions (EBS) Collections team are responsible for helping achieve debt reduction for both our Large and Mid-Market portfolio. We have a vibrant team with a wealth of knowledge throughout who are working hard to achieve our targets which relate to cash collection, total overdue balances and aged debt. We are looking for a dedicated individual to join our team and support our advisors and line managers to ensure we reach both our monthly and financial year-end targets.

**What we are looking for**

We have multiple positions available which differ in roles and responsibilities.

One of the job role’s main responsibilities will include, working across several initiatives and activities to deliver continuous improvements for business and industry processes. Requiring you to work collaboratively across the organisation, including external stakeholders, both based in the UK (United Kingdom) and as part of our offshore operation, developing a strong understanding of the factors / root causes driving the creation of back-office limitations. Someone who is willing to challenge the status quo and have difficult conversations to support increased value & efficiencies of the area, this will include documentation of critical activities and cross-training members of the team (onshore and offshore).

**Requirements**:
**Be Open**:
Your opinion matters, speak up and share your thoughts if you feel it will result in better ways of working to achieve our goals.

**Own It**:
Take ownership of our customer queries in Collections, set realistic expectations, and deliver.

**Make it Better**:
You recognise and identify a process in collections that you feel could be better, share it.

**Pay, benefits and culture**

Alongside a starting salary of £27,182 and a market-leading pension scheme, we offer a range of flexible benefits to support our people across all aspects of their lives. You will be provided with extensive training both industry and process related, alongside having the opportunity to gain qualifications i.e Chartered Institute of Credit Management (CICM).

Your rewards package includes a choice of benefits, such as electric vehicle leasing, enhanced parental leave, health insurance, discounts, and employee pricing.

Your main office location will be Gadeon House in Exeter, EDF do support a hybrid model, however the expectation is to attend the office is once/twice per week.

At EDF, everyone is welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We are committed to equality, diversity, and inclusion. We would like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.

We’ll value the difference you bring and offer opportunities for you to thrive and succeed.

**Closing Date**:22nd May 2024
**Location**:Gadeon House, Exeter
**Hiring manager**:Richard Brown

**Join us and together we can help Britain achieve Net Zero



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