![Proactive Appointments](https://media.trabajo.org/img/noimg.jpg)
Junior IT Support Technician
2 months ago
**
Junior IT Support Technician
**Responsibilities**:
- 1st line technical support
- To ensure all customer tickets are logged into the support desk system
- To gather all relevant information and ensure all necessary data has been provided for troubleshooting
- To investigate and resolve customer queries in a professional and empathetic manner
- To engage with Customers after initial diagnosis and ensure all relevant data has been gathered
- To resolve and close tickets within the terms of the SLA & Support Contracts
- To keep the Customer updated on progress at all times
- Escalation of complex tickets to the appropriate senior member of the team
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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