Medical Secretary/receptionist
6 months ago
As a Medical Secretary/Receptionist you’ll provide support to our patients on every step of their journey. This means booking their appointments, typing and sending their treatment protocols, providing their correct prescriptions as instructed, completing treatment consent forms and being their main point of contact throughout their journey with us. You’ll also provide support to our Consultants, as well as administrative support to the nursing team.
In addition, you’ll be required to support the reception team and be an ambassador for the Zita West Clinic in all of your interactions, whether it’s meeting and greeting patients as they arrive at the clinic, or answering the phone to respond to enquiries.
Delivering first-class service to everybody is second nature to you, you’re friendly, passionate and positive. You deliver a memorable experience of all our patients.
About you:
Previous experience as a medical secretary or in an office-based role in the medical sector is essential, as are outstanding customer service skills. It would be great if you’ve worked in a reception/front of house role with high value customers.
People skills are very important in this role as you’ll be making calls in and out of the clinic to staff, patients, other clinics and hospitals. Empathy and kindness are essential in this role due to the nature of the business; you’re polite, courteous and helpful to patients at all times.
This is a fast-paced role so we ask that you’re comfortable working alone, you understand the importance of delivering excellent service and you’re able to multitask at pace.
You must have great attention to detail and be able demonstrate this on a day-to-day basis when providing accurate and precise work.
Location/Salary:
This is a full-time role working 09:00-17:00 Mon-Fri. Based at the Zita West Clinic, 37 Manchester St, London, W1U 7LJ. You may need to work occasionally from our London clinic (111 Park Road, London NW8 7JL) in cases of absence.
In a company where hard work and great results are recognised, you can look forward to working with a supportive team where each staff member is valued equally.
- Salary of up to £30,000 (depending on experience)
- 33 Days annual leave (inc. public holidays)
- Pension scheme
- Life assurance
- A range of benefits including retail discounts, a wellbeing hub, holiday trading.
About us:
Zita West Fertility Clinic is a unique and bespoke clinic based in the heart of Marylebone. We offer a range of natural fertility options as well as medically assisted fertility options such as IVF with the highest amount of care and customer service.
Our tranquil clinic is a long way from the usual clinical environment and a wholly different experience from what you’ll find elsewhere.
We take a very personalised approach to assisting patients overcome their fertility issues and ensure a special focus on pre-preparation and careful management of your treatment through every step.
**Job Types**: Permanent, Full-time
**Salary**: Up to £30,000.00 per year
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