Housing Officer

**This role**

We are looking for an experienced Housing Officer to join our small team that provides affordable housing solutions to a diverse customer group across the eastern region.

Although based from our office in Papworth Everard, Cambridgeshire, the Trust promote hybrid working and you will have the flexibility to work remotely in the community and from home, to provide an effective tenancy management and sustainment service to our customers residing in Cambridgeshire, Suffolk and Essex.

Your primary objective will be to promote customers to maximise their independence, this will be achieved through the delivery of an excellent customer focused housing management service that encourages tenancy sustainability and makes best use of our portfolio of accommodation. This is not just a socially rewarding job, we also value you as part of the team and make sure you are rewarded for your commitment to our customers.

This is a full time role and you will be required to travel throughout the East of England. As travel is an essential part of the role, use of your own car is a requirement and expenses from the office will be paid in line with the organisation policy

**What you will need to succeed**
We are interested in meeting dedicated individuals that are looking to continue to develop a career in housing management.

This will be an excellent opportunity for a housing professional looking to focus on providing generic housing management service across our diverse portfolio of homes. This includes general needs housing and supported housing catering for people with physical and learning disability, hidden disability and additional complex needs,

In this role you will often be a lone worker, so whilst training will be provided to ensure you can undertake the role and provide the service required, experience in a frontline housing role is essential. You will need to demonstrate effective experience of housing management and supporting customers.

You will require excellent networking and negotiation skills and be adept at working with multiple agencies in order to effectively support customers and meet objectives.

**What you’ll get in return**

You will be exposed to a fast-paced and diverse environment where you can use and continue to develop your skill set alongside your generic housing management experience, and:

- 25 days holiday plus bank holidays
- Inclusive employee assistance and wellbeing support
- The assurance of company sick pay (after a qualifying period)
- A choice of two contributory pension schemes
- Opportunities to recognise and be recognised and rewarded with our Values in Practice reward and recognition scheme
- To buy a bicycle at a discounted rate with our Cycle to Work scheme
- The chance to have your voice heard as part of our employee forum and colleague experience groups
- We take the safety of our colleagues seriously and operate a Covid secure environment complemented by comprehensive risk assessments._

We are proud to be a Disability Confident Leader and actively encourage applicants with disabilities to apply. Our recruitment process is designed to be fully inclusive, and processes can be adjusted as needed. If you are not sure what may be appropriate for your specific needs, please contact the People Services Team on 01480 357200 to have a conversation about how they can best support you.

**Main Duties**:

- Take ownership and responsibility for efficiently and effectively resolving all customer queries through to a successful resolution as soon as practically possible and assisting management with responding to complaints in line with the organisation complaints policy.
- To identify tenancy-related support needs and aspirations of residents and deliver person-centred actions, either directly or through internal services and external agencies to ensure residents have the information and support they require to meet these needs and aspirations. Demonstrate the social value and impact through the building of comprehensive case studies to evidence the tangible and intangible outcomes for individuals and communities.
- To undertake comprehensive pre-tenancy assessments, including where appropriate, financial appraisals and mental capacity assessments. Use the assessment process to identify any additional measures or support needs to ensure that allocations are appropriate, legally compliant and maximise the chances of tenancies being sustainable.
- Minimise the number of properties becoming void and tenancies failing by delivering targeted actions and interventions to improve the sustainability of tenancies and communities.
- Ensure that empty properties are re-let efficiently and effectively by adopting a dynamic approach to marketing and allocating vacant homes to potential residents and referral agencies.
- To deliver performance to agreed KPIs within budgeted costs and have a clear comprehension of key organisation priorities and strategies and understand how these