Enquiry Services Librarian

3 weeks ago

Croydon, United Kingdom AECOM Full time

**Company Description** Work with Us. Change the World.**

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

We are looking to recruit an experienced Enquiry Services Librarian to join AECOM Library and Information Services (ALIS), based in the UK. This is a varied role as the post holder will play a key role in delivering a high-quality enquiry service, while also managing day-to-day library operations including responsibility for a tender notices service and a range of library administrative functions.

If you are someone who is proactive, flexible and ambitious we are looking for you to join our established team, playing an active part in developing ALIS globally within AECOM.

**Key duties**:
**Enquiry services**
- day to day management of the ALIS enquiry service, working with the ALIS team to deliver a high-quality user-focused service to the business
- working with the Head of ALIS to develop and maintain customer service policies and quality procedures to enhance service delivery
- coordinate and streamline enquiry services, ensuring efficient handling of requests
- prepare and circulate the monthly inbox rota
- maintain and develop in conjunction with the team existing ALIS enquiry guidelines and draft responses, used to ensure consistent responses to queries
- deliver excellent customer service through regular ALIS enquiry rota slots
- working with the Access Librarian to compile, monitor, and evaluate statistics across the service, producing evidence-based reports on performance and trends
- develop the enquiry service to meet the demands of our global business.

**Operations**
- responsible for the management and development of the tender notifications service to support work winning.
- management of ALIS mailing lists for communications and notifications
- management of the loans and interlibrary loans service
- optimisation of ALIS processes and procedures, identifying and efficiency improvements in how ALIS does business.

**General**
- contribute to the development and delivery of ALIS strategy
- undertake other duties in support of the work of ALIS as may be required by the Head of Library and Information Services, Europe.
- experience of developing and delivering a high-quality customer-focused enquiry services.
- excellent attention to detail
- ability to work effectively in a very busy environment.
- experience in building and maintaining collaborative relationships with colleagues at all levels.
- ability to work independently and manage your own time.
- at ease with innovation and change and an adaptive and flexible approach to work.
- knowledge of licensing, copyright and IPR in a commercial environment.
- evidence of an ongoing commitment to continuous professional development and professional awareness.

**Person specification**:

- educated to a degree-level, in an information or library specialist area, or possessing equivalent experience
- previous experience working in an operational role, ideally in a business or commercial environment enthusiastic, highly motivated, flexible and able to exercise appropriate initiative.

**Additional Information**

**About AECOM**

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public

**Freedom to Grow in a World of Opportunity**

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and b

  • Assistant Librarian

    5 days ago

    Croydon, United Kingdom John Whitgift Foundation Full time

    Whitgift is one of Britain’s leading independent boarding and day schools for boys aged between 10 and 18 years, with approximately 1550 pupils and over one hundred boarding or flexi-boarding pupils. It was founded in 1596 by Elizabeth I’s last Archbishop of Canterbury, John Whitgift, and is the oldest school in Croydon. Whitgift enjoys facilities of...

  • Customer Services/admin

    2 weeks ago

    Croydon, United Kingdom Futures Supplies & Suport Services Ltd Full time

    Customer Services and Admin position has become available at our successful Janitorial Company based in Purley Way Croydon. **Responsibilities** - Support the business in its general operations and contribute to its smooth running on a day to day basis including: - Account management - using our CRM system to contact existing customers inline with regular...

  • Customer Services/admin

    5 days ago

    Croydon, Greater London, United Kingdom Futures Supplies & Suport Services Ltd Full time

    Customer Services and Admin position has become available at our successful Janitorial Company based in Purley Way Croydon.Responsibilities Support the business in its general operations and contribute to its smooth running on a day to day basis including:Account management using our CRM system to contact existing customers inline with regular ordering...

  • Service Administrator

    2 months ago

    Croydon, United Kingdom HCP International Full time

    **Category**:Commercial Vehicles, Service **Location**:Croydon, Surrey, United Kingdom **Salary**:£23000 **Job Ref**:958 **ROLE DETAILS**: **Are you an experienced Service Administrator looking for an exciting new challenge in the automotive industry?**: Our client, a leading commercial vehicle dealership based in Croydon, Surrey, is seeking a highly...

  • Bereavement Services Advisor

    2 weeks ago

    Croydon, United Kingdom Adecco Full time

    **JOB TITLE: Bereavement Services Advisor** **LOCATION:Croydon Crematorium main office PAY RATE: £16.35 per hour PAYE** **START DATE: ASAP** **DURATION/Hours: 3-month initial contract/ 36 hours a week / Mon-Fri** **Role purpose**: To act as a primary contact, providing sympathetic support and advice to the bereaved and other service users. To provide a...

  • Weight Management Service Administrator

    2 months ago

    Croydon, United Kingdom Croydon Health Services NHS Trust Full time

    **Weight Management Services Administrator**: 15hours per week Croydon Health Services NHS Trust, based at Croydon University Hospital has a Nutrition and Dietetics Service (18 dietitians, 2 dietetic assistants, 2 administrators), that is integrated across primary and secondary care and provides a variety of specialist and general services for patients in...

  • Service Administrator

    5 days ago

    Croydon, Greater London, United Kingdom HCP International Full time

    Category:Commercial Vehicles, ServiceLocation:Croydon, Surrey, United KingdomSalary:£23000Job Ref:958ROLE DETAILS:Are you an experienced Service Administrator looking for an exciting new challenge in the automotive industry?:Our client, a leading commercial vehicle dealership based in Croydon, Surrey, is seeking a highly organised and customer-focused...

  • Service Charge Analyst

    1 month ago

    Croydon, United Kingdom MMP Consultancy Full time

    MMP Consultancy are looking to recruit x 4 Service Charge Analyst to join a fantastic Housing Provider based in London on a temporary contract. You will work as part of a team to produce detailed analysis of actual expenditure and estimates of future costs as part of the Service Charge actuals and budget setting process.This is a temporary position paying...

  • Service Charge Analyst

    3 weeks ago

    Croydon, United Kingdom MMP Consultancy Full time

    MMP Consultancy are looking to recruit x 4 Service Charge Analyst to join a fantastic Housing Provider based in London on a temporary contract. You will work as part of a team to produce detailed analysis of actual expenditure and estimates of future costs as part of the Service Charge actuals and budget setting process.This is a temporary position paying...

  • Sales and Customer Service Team Manager

    2 months ago

    Croydon, United Kingdom CCR Recruitment & Selection Full time

    Sales and Customer Service Manager (new Contact Centre) Salary £40,000+ Bonus SPECIFIC RESPONSIBILITIES: - The Contact Centre Manager will oversee the daily operations of the floor. - Leading a team of 30 - Build a strong relationship with the telesales team - Manage the contact centre to achieve quantitative objectives. - Ensure new business and Lead...

  • Customer Service Adviser

    2 weeks ago

    Croydon, United Kingdom Croydon Council Full time

    We have exciting opportunities for experienced Customer Service Advisors. We are looking for advisors who excel in dealing with our residents both front facing and as part of our back office service to work with our communities and develop excellent working relationships with our services using a range of communication methods. Putting the customer at the...

  • Customer Service

    2 weeks ago

    Croydon, United Kingdom Eden Group Operations Ltd Full time

    Consultation with clients for decoration services - Create personalised decor presentations for each client - Customer service enquiries - On site as well as online consultation / viewings - Creating event manifests/ briefs for each event - Decoration inventory management - Admin work relating decoration - Social media capturing on the day of the event -...

  • Financial Services Administrator

    2 weeks ago

    Croydon, United Kingdom Front Row Recruitment Ltd Full time

    My client are a highly regarded composite, specialist insurance broker covering both general insurance and financial services. Due to member of staff relocating they currently require a talented administrator to join their financial services team - dutieswill include: - Assisting with the administration of a range of specialist financial / pension...

  • Service Charge Analyst

    2 months ago

    Croydon, United Kingdom MMP Consultancy Full time

    MMP Consultancy are looking to recruit x 4 Service Charge Analyst to join a fantastic Housing Provider based in London on a temporary contract. You will work as part of a team to produce detailed analysis of actual expenditure and estimates of future costs as part of the Service Charge actuals and budget setting process.This is a temporary position paying...

  • Field Care Supervisor

    3 days ago

    Croydon, United Kingdom Carepoint Services Limited Full time

    We are hiring a dynamic and attentive **Field Care Supervisor **to assist us to support client safety and wellbeing to our clients across **Croydon**. **Field Care Supervisor Duties Include** - Supporting with Initial Assessment, Discahrges and Quality Reviews - Assisting Collecting Medications and organising MAR Records - Liaising with Carepoint Services...

  • Bereavement Services Advisor Grade 6

    1 week ago

    Croydon, United Kingdom Croydon Council Full time

    **Bereavement Services Advisor: Grade 6 - 36 Hours per week over 5 Days salary range £32,925 to £33,957**: Croydon Council is proud of the service it provides through its crematorium and three cemeteries. We are currently seeking a dedicated and highly motivated person as a Bereavement Services Advisor. The main duties of the post are to act as a main...

  • Internal Sales/customer Service

    1 week ago

    Croydon, United Kingdom Rhodium Consulting Limited Full time

    Reference: PJ2143 Vacancy - Internal Sales Executive Location - East Croydon, Surrey Industry - Plumbing & Heating or Bathroom and Sanitary ware Working Hours - Monday to Friday 7am - 5pm only (no weekends) Salary - attractive salary of circa £30K + Pension. Rhodium Consulting are recruiting for an internal telephone sales person for this successful...

  • Customer Solutions Coordinator

    2 months ago

    Croydon, United Kingdom 4Recruitment Services Full time

    **Customer Solutions Coordinator - Croydon** **Salary: £** **19.30 Per Hour Umbrella.** **Full Time (36 hours per week)** **Role Purpose**: This role will be responsible for coordinating Complaints or Member Enquiries or Housing Ombudsman cases from start to finish. You will look for opportunities to resolve dissatisfaction where possible in line with...

  • Customer Service Advisor

    2 weeks ago

    Croydon, United Kingdom GLL Full time

    GLL is looking for a Part-Time Customer Service Advisor at Thornton Heath Leisure Centre in Croydon. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. Our Customer Service Advisors respond to enquiries converting them into...

  • Service Charge Analyst

    1 month ago

    Croydon, United Kingdom Service Care Solutions Full time

    Service Charge Analyst Croydon, London Full Time - Hybrid / Remote Temporary £24.93 Umbrella Hourly We have the fantastic opportunity for the right candidate to join our team based in Croydon, London, as a Service Charge Analyst. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid...