Vape Shop Assistant

5 months ago

Birmingham, United Kingdom Parna Recruitment Full time

Vape Shop Assistant

We are seeking a motivated and customer-oriented individual to join our team as a Vape Shop Assistant. As a Vape Shop Assistant, you will play a vital role in ensuring the smooth operation of our vape shop while providing excellent customer service. In addition to assisting customers with their vaping needs, you will also support the customer services and digital marketing teams as required. This position requires a strong knowledge of vaping products, exceptional communication skills, a passion for helping others, and the ability to collaborate effectively across teams.

**Responsibilities**:
Customer Service: Greet customers in a friendly and professional manner, providing them with personalised assistance and guidance on vaping products, accessories, and e-liquids. Offer recommendations based on their preferences and requirements.

Sales and Product Knowledge: Demonstrate a deep understanding of the various vape products, including e-cigarettes, mods, tanks, coils, and e-liquids. Assist customers in making informed purchasing decisions, upsell products, and provide accurate information on product features, benefits, and usage.

Educate Customers: Educate customers on vaping techniques, safety measures, and proper maintenance of vaping devices. Advise them on nicotine levels, flavour profiles, and any potential risks associated with vaping. Promote responsible and legal vaping practices.

Assist Digital Marketing Team: Support the digital marketing team in executing marketing campaigns, including social media management, content creation, and online promotions. Provide input and ideas to enhance the online presence of the vape shop and engage with customers through various digital channels.

Cash Handling and Inventory Management: Process sales transactions accurately, handle cash, credit card payments, and operate the cash register efficiently. Assist in managing inventory, including restocking shelves, organising products, and conducting regular inventory counts.

Store Maintenance: Ensure the cleanliness and organisation of the vape shop at all times. Clean and maintain vaping devices, display cases, and product shelves. Perform routine store opening and closing procedures as required.

Compliance and Safety: Adhere to all applicable local and state regulations regarding the sale of vaping products. Follow safety protocols and maintain a safe working environment for both customers and staff members.

Stay Up-to-Date: Stay informed about the latest trends, advancements, and regulations in the vaping industry. Attend training sessions and product knowledge seminars provided by the company to enhance your expertise.

**Requirements**:

- High school diploma or equivalent.
- Previous experience in a retail or customer service environment is preferred.
- In-depth knowledge of vaping products, accessories, and e-liquids.
- Strong interpersonal and communication skills.
- Excellent customer service and sales abilities.
- Ability to multitask and handle cash transactions accurately.
- Detail-oriented with a keen eye for store cleanliness and organisation.
- Familiarity with local and state regulations related to vaping products is a plus.
- Must be of legal age to handle and sell vaping products in your jurisdiction.
- Willingness to support the customer services and digital marketing teams as and when required.

If you are passionate about vaping, enjoy interacting with customers, and thrive in a dynamic retail environment, we would love to hear from you. Join our team as a Vape Shop Assistant and contribute to the success of our vape shop while providing exceptional service to our valued customers. Additionally, your support for the customer services and digital marketing teams will help enhance our overall customer experience and online presence.Shop Assistant

**Duties**:

- Assist customers in finding and purchasing products
- Provide excellent customer service and address customer inquiries
- Maintain a clean and organized shop floor
- Stock shelves and ensure products are properly displayed
- Operate cash register and handle transactions accurately
- Assist with inventory management and restocking of supplies
- Collaborate with team members to achieve sales targets
- Follow company policies and procedures for safety and security

**Opening Hours**

**Monday - Wednesday = 8.30- 18:30**

**Thursday + Friday = 8.30am - 10pm**

**Saturday = 10am - 8pm**

**Sunday = Currently closed - Potentially opening for reduced hours during busy season.**

Qualifications:

- Strong time management skills to prioritize tasks effectively
- Organizational skills to maintain a clean and orderly shop environment
- Experience in technical sales is a plus
- Fluent in English, both written and verbal

At our company, we value our employees and offer competitive compensation along with opportunities for growth and development. Join our team today and be part of a dynamic retail environment.

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