Customer Service Advisor
2 weeks ago
**CUSTOMER SERVICE ADVISOR**
Appleby Westward have very ambitious growth plans and are looking for driven individuals to help us realise this ambition. We have an exciting opportunity for a Customer Service Advisor to join our team.
**The Role**:
To provide support to Retailers and Sales on problems and issues relative to Customer Support, ensuring that all matters are dealt with quickly and efficiently. To communicate relevant information to the Retailer and Appleby Westward Group.
**Main duties & responsibilities**
- Ensure every Retailer query is dealt with politely, professionally, and resolved, liaising with other departments when required.
- Provide Multi Temperature support for Retailers, ensuring Multi Temperature orders are placed by the required time.
- Communication and collation of BDM deals as required.
- Perform analytical tasks and spreadsheets using Word and Excel when required within specific timeframes for SPAR UK, AWG and Retailers.
- Maintain Retailer databases where appropriate (Retail Register, Retailer Address List, Closed Accounts).
- Take any Multi Temperature ‘add to’ or telephone orders as required.
- Collate attendance information for internal staff and external Retailer events.
- Deal with all Customer complaints received direct from the Customer or SPAR UK, updating the tracker throughout.
- Upload weekly communications to the Retailer Portal.
- Place weekly orders and deals on produce and flowers for stores.
- Communicate and place store orders for clearance lines, working with Stock Control and the Warehouse teams.
- Provide Receptionist duties as required.
**Applicants should have**:
- Excellent administration skills
- Excellent verbal and written communication skills.
- Good working knowledge of Microsoft Office packages.
- Experience of working in a customer support environment would be beneficial, but not essential.
**What we have to offer you**:
Competitive salary, healthcare, pension, staff shop, incremental holiday and sick pay schemes.
**What you should do to apply**:
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