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Customer Service Administrator

5 months ago

Wednesbury, United Kingdom Star Employment Services Full time

**Administrator**

**About**

Our client play an essential role in the closed-loop supply chain through the recycling and production of lead used in energy storage solutions, the collection of end-of-life batteries, and the distribution of new batteries.

**Role of Administrator**
- General office administration
- Good IT skills, Microsoft packages including Excel (CRM use an advantage but training would be given)
- Excellent customer handling, you would be dealing with our regular customers to arrange requirements for battery collection.
- Relaying any specific requirements to our drivers to ensure a smooth collection.

**Specific Tasks of Administrator**
- Manage personal outlook inbox, respond to enquiries, and take any relevant actions within a timely manner.
- Check the enquiries inbox. add collections onto system respond to customer enquiries and any other issues relating to the enquiry’s inbox accordingly.
- Call sites proactively to book collections if required.

**Requirements of Administrator**
- Excellent Customer skills
- Ability to use Microsoft software
- Good organisation and admin skills

**Benefits of Administrator**
- Monday to Friday working week.
- 35 hours per week Monday - Friday 9-5 with 1hr lunch
- Salary £21,500.00 per annum
- 25 days holiday + Bank holidays

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00 per year

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Wednesbury: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)
- administration: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: CSAE