Technical Support Specialist Uk and Emerging Markets

4 months ago

Runcorn, United Kingdom Zoll Medical Corporation Full time

**Technical Support Specialist UK and Emerging Markets**:
**Location: Runcorn Cheshire, United Kingdom**:
**Cardiac Management Solutions**:
ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care.

**Job Description and Areas of responsibility**

**After an intensive 6 months TechSupport training program your main tasks will include**:

- Be first point of contact for patients and physicians regarding LV questions (24/7) and provide individual solutions by phone
- Analysis of ECG and further technical data and take appropriate action including documentation according to ZOLL guidelines
- Inventory Management/ stocktaking: coordinate replacement of individual LifeVest components as required and proper return of the replaced components for maintenance together with external Logistic partner and Sales team
- Shift coordination for 24/7 technical support and telephone hotline management
- Network Management (Input of patient data and information in online portal, registration of new accounts and managing login, creation of clinical center codes for individual prescriber, sending ECG reports to physicians upon request, de-activate patient after LV treatment)
- Support for other Emerging Markets EMEA
- Support with UK related Order
- and Invoicing Management tasks
- Patient fitting

**Educations and/or Experience**:

- Fluency in written and spoken English language is required
- At least 3+ years of past professional experience
- Past experience in a clinical / hospital environment preferred
- Past experience working as a Technical Assistant would be a benefit
- Experience in Medical Sector / Medical Device would be a benefit
- Good working knowledge of MS Office
- Motivated, independent, respectful, friendly, team-oriented individual with well-developed interpersonal skills both internally with co-workers and externally with patients and customers
- Previous experience in the medical/hospital sector is preferred
- Goal-oriented thinking with a strong hands-on mentality and persistent approach

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