Branch Operative

3 weeks ago


Bristol, United Kingdom Vaaroom Ltd Motorhome Hire Full time

Maintaining high standards of customer service while ensuring the quality of information provided to clients is correct & informative is key to being successful in this role.
You will be assisting customers by delivering an exceptional customer service experience from start to finish of their holiday through;
- Preparing & cleaning our range of Campervans & Motorhomes along with their inventory and extras within a given timeframe to excellent standards
- Meet & Greet clients
- Responsible for the complete handover of the motorhome to the customer from start to finish. Including obtaining the necessary documents, upselling shop items, taking payments, explaining rental agreement and providing a tour of the motorhome
- Responsible for inspecting and checking the vehicle on return from hire, including taking payment for all chargeable items and dealing with accident and damage scenarios.
- Conducting final checks on all vehicles to ensure they are ready for hire, ensuring all additional extras purchased are loaded into vehicle
- Internal cleaning of motorhomes to the highest standard as set by the company
- Be able to work independently, physically and effectively
- Demonstrate understanding of health & safety within the workplace to ensure safety for self and others at all times
- Stock replenishment
- Ensure all equipment is cleaned, maintained and stored appropriately
- Responsible for the administration, vehicle handling and all processes related to the daily activity in a branch
- Ensure all vehicles and facilities are maintained and presented in accordance with company standards and client expectations
- Strong customer service skills with a passion for creating a market leading customer experience
- Outgoing personality
- Strong attention to detail
- Ability to clean with the highest attention to detail
- Good organisational & communication skills
- Keen, quick learner
- Must be computer literate & have experience in using a tablet device
- Able to work as part of a team as well as independently
- Full UK driver's licence (with more than 2 years driving experience)
- Flexible
- Customer service experience

**Job Types**: Full-time, Part-time, Permanent, Temporary contract, Fixed term contract
Contract length: 5 months
Part-time hours: 30 per week

**Salary**: £12.00-£12.50 per hour

**Benefits**:

- Flexitime

Schedule:

- 8 hour shift
- Day shift
- Flexitime
- Weekend availability

Ability to commute/relocate:

- Bristol, BS37 6RX: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Vehicle Valeting & Maintenance: 2 years (preferred)
- Full Driving Licence: 2 years (preferred)

Work Location: One location

Reference ID: BO BRI
Expected start date: 01/05/2023

Flextime


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