Food and Beverage Supervisor

4 weeks ago

Glasgow, United Kingdom Metropolitan Gaming - Alea Glasgow Full time

To ensure the execution of the bar offering., with particular regard to but not exclusively:
 Being on the floor at peak time

 Liaising between Bar and Valet staff and other departments so as to ensure consistent service

and that each individual customer is offered the appropriate offering from the Club

 When you are the most senior manager on shift you must manage any customer disputes or

complaints in an appropriate manner

 Regulate complimentary offerings from the Bars

 Responsible for ensuring that Bar staff and Valets are operating in such a manner to ensure

return customers and the attraction of the ‘right customer’
- To ensure that revenues are maximised and costs controlled to maximise profitability and to

ensure the security and proper recording of revenues and company stocks.
- When you are the most senior manager on shift, to check that any bookings or functions are

allocated correctly and well managed
- Responsible for ensuring that the Bar always has the correct equipment, facilities and raw

materials to ensure the proper operational execution and the highest standards of product

preparation, presentation and service are achieved
- To strictly comply, and ensure all bar staff comply, with all accounting, control and financial

procedures as required by the company to safeguard stocks, monies and facilities.
- To strictly comply, and ensure all staff comply, with all current legislation and company

procedures
- Ensure all bills are settled and any disputed bills unpaid are logged with explanation

Customer Service:

- To ensure the highest possible standards of customer service are developed and provided by

courteous and technically competent staff.
- To lead by example in relation to displaying the four key behaviours of the Customer Service

model.
- To regularly observe and review individual employees levels of customer service, documenting

such activity and providing appropriate feedback, coaching and support where required.
- To actively assess day-to-day customer service needs and respond appropriately.
- To positively support company wide customer service initiatives.

Staff Management:

- To monitor and report matters in relation to employee conduct, and performance issues.
- To ensure the highest possible standards of appearance, hygiene and personal grooming is

maintained by staff at all times so as to achieve a consistent image to all guests and visitors
- To ensure individual staff needs are dealt with professionally and, when necessary,

confidentially.
- Ensure that all staff adhere to all required service standards at all times
- To continually review employee performance and provide direct feedback and coaching where

required.

Teamwork and Communication:

- To uphold and support the carrying out of the Clubs objectives.
- To create by example an environment which all staff will work as a team.
- To support by example the creation of an environment where all employees are encouraged to

put forward ideas and views to management which positively influence the performance of the

unit.
- To support two way communication through effective contribution to management meetings

and the holding of regular departmental meetings and Employee/Staff Forum meetings and

events.
- To ensure that a good relationship is upheld between other departments at all times to ensure

guest experience is optimised

Property Management:

- To ensure that the appearance of all Bar areas is maintained to a high standard at all times and

ensure any maintenance requirements are reported and promptly actioned.

REQUIRED SKILLS:

- Previous experience as managing a team with an understanding of service standards
- Thorough knowledge of service standards relating to all aspects of the service of wines,

alcoholic and non-alcoholic drinks & other beverages
- Knowledge of F&B accounting & control processes

**Salary**: £11.52-£12.52 per hour

Schedule:

- Day shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Alea Glasgow F&B Supervisor

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