Senior Library Assistant

2 months ago

Haywards Heath, United Kingdom WSCC Full time

**About Us**
The Library Service promotes the benefits of reading for pleasure, learning, health, and wellbeing, through events and activities. We provide a welcoming environment for all, encouraging families to join in our regular activities, supporting people accessing digital services, offering regular activities for adults to help combat loneliness and isolation and helping people in need find their way to other local services that can help them.

We offer a smart training package so you can be part of our work from the very first day. And we’re invested in our staff, with opportunities for the right people to progress to supervisory and management roles, or to join one of our specialist librarian teams, organising events and outreach work.

For more information about West Sussex Libraries, watch this short video **West Sussex Libraries: Animation - YouTube** and why not explore our **West Sussex Libraries** website?

**About The Job** Salary**: £22,369 to £22,777 per annum, £11.59 to £11.81 hourly rate. You will be entitled to Saturday Enhancement for working 1 in 2 Saturdays for 7 hours.

**Working Pattern**: Full Time (37 hours per week)

**Contract Type**: Permanent

**Location**: Haywards Heath Library, 34 Boltro Rd, Haywards Heath RH16 1BN

**Interview date**:Monday 17 April 2023

Do you want to make a difference to people’s lives and help communities to grow?

Do you enjoy working with people of all ages and backgrounds?

Do you have great leadership skills?

If so, working in a library could be just the role for you

As a Senior Library Assistant, you will be responsible for the day to data coordination of a small team. You will play a key part in the team and a key contact for those people using the library

We’re looking for friendly, enthusiastic, and resourceful people, with excellent digital skills, to join our team as the key initial contact delivering a customer-facing library service, helping to deliver a high-quality enquiry service, providing information accurately, and signposting to other services.

It’s an active role; carrying books, pushing trolleys, lifting boxes and being on your feet for long periods of time. You will also be required to lone-work regularly.

You will be a keen team player, able to work alongside partners and volunteers providing excellent customer service to the whole range of visitors to the library.

Flexibility is key as one moment you may be helping a customer log-on to the library Wi-Fi and download an eBook, the next leading a Baby Rhyme Time session for parents and babies. The variety of our work means that no two days are the same. We get huge job satisfaction from helping everyone who comes through our doors, and you could too

**A full job description is attached at the bottom of the advert.**

**Shift Pattern**:
**Week 1**

Monday 8.45am
- 6.05pm

Tuesday 8.45am-6.05pm

Wednesday 8.45am - 1.00pm

Thursday 8.45am - 6.05pm

Friday 8.45am - 6.05pm

Saturday OFF

**Week 2**

Monday 8.45am - 6.00pm

Tuesday 8.45am - 6.05pm

Wednesday 8.45am - 1:05pm

Thursday OFF

Friday 8.45am - 6.05pm

Saturday 09:00am - 5.00pm

**Experience and Skills** Key Skills**:

- Excellent communication and interpersonal skills in order to interact effectively with the public and colleagues and act as a point of information/advice/guidance where appropriate.
- Ability to work as part of a team completing shared tasks, and meeting deadlines, in order to deliver a service to others and to lead the team when appropriate.
- Ability to manage a small group of people e.g. produce staffing timetables and allocate and check work.
- Good interpersonal skills with the ability to confidently work with children and families e.g. reading to groups of young children during story time sessions and leading baby rhyme time sessions.
- Analytical and judgemental skills in order to effectively assist with customer queries.
- Proficient digital skills in order to be able to use a range of library equipment including the library management system, library related apps (including electronic library), photocopiers, and the internet.

**Qualifications and/or experience**:

- 4 GCSEs with A-C passes including Maths and English or equivalent qualification or experience demonstrating that level of numeracy and literacy.
- European Computer Driving Licence, or equivalent qualification or experience demonstrating good working knowledge of digital systems/procedures.
- Experience of working with the general public and providing a service giving basic information advice and guidance.
- Experience of team working and an appreciation of volunteer work.
- Experience of providing a high level of customer service.
- Experience of working in a library. Desirable
- Supervisory experience. Desirable

**Rewards and Benefits**
Why choose us as your next employer? We care about wellbeing, allowing time for celebrating our teams’ efforts, and developing our team to be the best they can be. Alongside thi

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