Customer Service Advisor

3 weeks ago

Mansfield, United Kingdom The Coal Authority Full time

**About You**:
**Do you enjoy working with fantastic people, where no two days are the same?**

**Do you have a passion for great customer service?**

**Do you want to make a real difference to the communities we serve?**

**If so, read on......**

We are looking for someone to join us as a Customer Service Advisor. If you currently work in a customer service environment and are looking for a career change we have an exciting opportunity available.

You will be a highly motivated, have an eye for detail, be a good communicator so we can understand our customers needs in order to be able to support them in the best way.

You'll feel comfortable in prioritising work, have the ability to multitask and have excellent time management skills.

**About The Role**:
As a customer service advisor, you will be responsible for providing a first class customer advice, information and transactional service to a variety of customers covering a wide range of services provided by the Coal Authority through telephone, digital and some face-to-face channels.

You will form a vital role within the Customer Strategy and Services team and will be responsible for a variety of customer enquiries, including interpretation of report information, advising customers on the right products and services for their needs and providing an immediate incident response service when required.

Role location: Hybrid / Mansfield

**For more information about the role please refer to the attached job description.**

**Schedule**:
Application closing date: 11th February 2024

Sifting date: 12th February 2024

Interviews: w/c 12th February

(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)

**Security**:
**About The Coal Authority**:
**Our benefits**:

- A market leading pension scheme - our employer contribution rate is around 27%
- A choice of working patterns; full-time, part-time, job-share
- Flexible working arrangements available
- Generous holiday allowance - 27.5 days annual leave, plus the ability to flex an extra 6 days in addition to 8 public holidays
- Support with professional qualifications
- Payment of one annual professional subscription
- Free, confidential Employee Assistance Programme
- Diversity Network Groups
- Mental Health Allies
- Employee discounts available through Edenred
- Annual health check
- £15 per month towards wellbeing activities
- Civil Service Sports and Social club
- A values based recognition scheme
- On-site free parking, tea, coffee and soft drinks in the Mansfield office

**Working with us**:
We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.

With a genuine commitment to flexible working, we believe that work life balance is incredibly important.

**Who we are**:
Here at the Coal Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.

We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.

We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.

We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.

**Equality, Diversity and Inclusion**:
As part of our commitment to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the minimum selection criteria who are disabled or from a minority ethnic community.

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