Senior Customer Service Advisor

3 days ago

Great Yarmouth, United Kingdom Jewson Full time

**The Role**

Senior Customer Service Advisor - Sales

You'll be?working for Jewson?in?Great Yarmouth.?Jewson is one of more than?30 exciting Saint-Gobain brands in the UK and we pride ourselves on doing everything we can to understand our customers' needs in order to deliver solutions to save them time, moneyand hassle. Our colleagues are critical to our customers' success and you will be working with a team that proactively supports them in every way possible. If you love working with people, you're a good listener and you think you could help our customers feelwelcome, then this could be a great opportunity for you to join our team at Ely.

This role is available full and part time.

**Requirements**:
**Is this role right for me?**

First and foremost, we always want to recruit great people that really understand our values and ways of working. Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out yourrole within Jewson. So, if you have a passion for delivering great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit

**Additional Requirements**

**What will I be doing?**

As a Customer Service Advisor you will have one of the most important roles within the branch network. You will regularly be the first and last point of contact for customers visiting the branch so you play a huge part in delivering a fantastic customerexperience as well as promoting and maximising sales. To support the team you will;
- Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson value.
- Help to prepare customer orders, load and unload customer and supplier vehicles using a Fork Lift Truck to minimise manual handling (training will be provided)
- Develop great relationships with new and existing Customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
- Keep the branch looking clean and tidy, to make a great first impression on our customers
- Maintain stock levels, carrying out regular stock counts
- Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
- Work with colleagues to suggest opportunities for improvement

**About Us**

We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

**Legal Statement**

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexiblerequirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few).

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