Referral Coordinator

4 days ago


Lancaster, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

An exciting opportunity has arisen to join our Urgent Community Response and Frailty Coordination Hub.

The Hub began December in 2020 and has developed pathways between General Practitioners, Allied Health Professionals, North West Ambulance Service and other community services in enabling those patients to remain at home, with the correct support if safe to do so.

It is an evolving service and will continue to develop as we open up new pathways to support the urgent 2 hour community response mandate. We are now in the exciting position to look to recruit a dynamic, enthusiastic, highly motivated Frailty Coordinator to join our forward-thinking team.

As a Referrals Coordinator you will work closely with the Clinical Specialist Assessors to provide an effective urgent community response and frailty pathway within the community.

You will also have an opportunity to work closely with the Rapid Response teams and develop good working relationships within the wider health and care services including Community Services, Geriatricians, Primary Care and Adult Social Care.

As a Frailty Coordinator you will be expected to co-ordinate referrals via telephone triage which will involve some autonomous working to ensure patients within the locality receive excellent and timely care.

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Our community services for adults are provided in people’s homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.


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