Mobile Customer Service Advisor

5 months ago

Basingstoke, United Kingdom Ultimate Banking Full time

**Role**: Mobile Customer Service Adviser

**Location**: Basingstoke

**Hours**: 35 hours a week, Monday - Friday 9am - 5pm, plus 2 in 4 Saturdays

**Salary**: £20,900 (the ‘Mobile’ aspect of the role also includes a non-contractual allowance of £750 per annum).

At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.

What will you be doing?

As a Mobile Customer Service Adviser, you will be based out of our Andover branch and traveling to assist colleagues in the operating area, primarily this will be in Winchester.

Our customers really appreciate being able to talk to a human being about their savings accounts, and that’s where you come in As the friendly face of the Society, you’ll be helping them to find the answer to their questions whether that’s face-to-face, over the phone, or in writing.

Why work for us?
- We care about our communities - as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We also give all our employees two paid days of volunteering every year to help with causes they feel passionately about.
- We want to help you develop - We are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.

You will also receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off

Here's what one of our mobile’s had to say had to say:
“I really enjoy the variety of being a mobile far more than I ever expected. You dip in and out of so many different teams and get to know far more individuals. I like the diversity of the different branches and how the days differ - no 1 day is the same.”

**Essential criteria**:

- Experience of working with internal and/or external customers to ensure the highest quality service experience
- Evidence of excellent written and verbal communication skills
- Driving License/Access to car

**Desirable criteria**:

- Microsoft Office - Word, Excel, Outlook and Office365

**Job Types**: Full-time, Permanent

Pay: From £20,900.00 per year

**Benefits**:

- Company pension
- Paid volunteer time
- Referral programme
- Sick pay

Schedule:

- Flexitime
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme

Application question(s):

- Do you have a valid UK driving license and access to a car

Work Location: In person

Reference ID: Newbury BS Mobile Basingstoke

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