Admissions Sales Assistant

2 days ago

Alnwick, United Kingdom The Alnwick Garden Full time

Working effectively as part of the Admissions Sales team, maintaining high standards by delivering a quality service to all customers taking bookings and upselling memberships

Post Reports to Admissions Sales Manager/Officer & Reception Administrator

Responsible for Answering the bookings line telephone, selling memberships via the hut and upselling memberships to visitors.

2.0 MAIN PURPOSE OF THE ROLE

The Admissions Sales Assistant is often the first point of contact for many of our visitors and is therefore required to have complete knowledge of our products to upsell, promote Friends sales and maximise gift aid conversion. The Admissions Sales Assistant will ideally have experience of working in a sales environment, will be accustomed to dealing with the public in face-to-face situations and will always deliver exceptional customer service as standard. Other responsibilities include the quick and efficient operation of admission tills.
3.0 DUTIES AND RESPONSIBILITIES **_including the following. Other duties may be assigned. _**
- Support the Admissions Sales Manager/Officer and Reception Administrator to ensure the smooth running of the business.
- Report ready to work as allocated on the rota or as requested by your line manager.
- To dress as required and ensure you always present a friendly and professional image.
- To meet and greet visitors and provide a friendly assistance to the customer.
- Liaising with customers and providing advice and guidance when selling tickets.
- To handle cash, electronic payments, tickets, and vouchers in a professional manner.
- Ensure that secure cash handling procedures are always followed where applicable.
- Ensure the highest standards are provided and maintained.
- To operate and maintain any equipment issued to you for the effective conduct of your duties: radios, scanners, uniform etc.
- Answering incoming calls and achieve minimum waiting time for customers while meeting set targets to optimise delivery of bookings and membership sales.
- Work with all staff effectively as part of the team to deliver world class customer service.
- To attend any training or meetings as requested by their line manager.
- Be prepared to work in evening and weekend activities as and when necessary.
- Upsell Annual Passes and The Alnwick Garden Friends Memberships, Guided tours, and Guidebooks.
- Ensure Gift Aid guidelines are adhered to.
- Feedback to Admissions Sales Manager any customer compliments or complaints.
- Keep up to date on knowledge of The Alnwick Garden, The Alnwick Castle, and the surrounding area.
- You must comply with health and safety, equal opportunities, welfare at work and security.
- Any other duties assigned to you.
4.0 ESSENTIAL SKILLS
- Ability to communicate with a wide range of people.
- Enthusiastic team player.
- Able to respond to flexible work patterns.
- Excellent interpersonal skills.
- Excellent personal presentation.
- Immaculate and professional appearance.
- Able to work on own initiative.
- Willing to go ‘The extra mile’.
- Understanding and appreciation of internal and external customer service.
- Strong written and verbal communication skills.
- Excellent administration skills.
- IT and computer literate.
- Good standard of literacy and numeracy.
- Organised with attention to detail.
- Efficient and methodical.
- Ability to prioritise workload.
- Ability to maintain confidentiality and be discrete.
- A willingness to help anyone with their workload when required.
5.0 EDUCATION AND KNOWLEDGE
- Experience of working in a customer service environment.
- Excellent communication skills and customer service experience.
- Good standard of education.
- ECDL or equivalent/NVQ level business admin or equivalent desirable but not essential.
- Knowledge of cash handling and booking systems desirable.
- Remain calm under pressure.
- Ability to work on own initiative.
- Must have DBS disclosure if Appointed as a First Aider (can be carried out by The Alnwick Garden).
6.0 HEALTH AND SAFETY
- Support and working with the appointed H&S officer.
- Ensure compliance with statutory legislation.
- Ensure that best practice is demonstrated throughout The Alnwick Garden.
- To investigate, or where appropriate, to assist others to investigate the circumstances and causes of accidents and take necessary steps to prevent a recurrence.

7.0 RECORDS MANAGEMENT
- All records created by staff while working for The Alnwick Garden, whether in The Alnwick Garden premises or elsewhere, are the property of The Alnwick Garden and should be kept securely in accordance with the Records Management Policy.
- All staff are obliged to create records necessary to account for their actions, document the discharge of their responsibilities, and to allow colleagues and management to understand the context of their work and continue their tasks as necessary in their absence.
- Staff must maintain paper and digital records in well-ordered and documented filing systems such that th

  • Sales Assistant

    7 months ago

    Alnwick, United Kingdom WHSmith Full time

    **Sales Assistant - WHSmith - Alnwick** Contract Type:Fixed Term] Working hours: Saturday & Sunday As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers and our colleagues to be proud they’re sharing their journeys with...

  • Sales Assistant

    1 week ago

    Alnwick, United Kingdom Joules Limited Full time

    The grass is greener at Joules! We have an eye for detail. We care and we challenge. We are creative and commercial, passionate and practical. We are flexible and generous. We inspire hard work and lead with kindness. We have big ambitions and are never afraid to give it some welly. Step into a role as a Sales Assistant working in our Alnwick store where...

  • Sales Assistant

    7 months ago

    Alnwick, United Kingdom Card Factory Full time

    Job Introduction **Location:Alnwick1288** **Contracted Hours Available:8** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our very successful Card Factory family to help fulfil this. The pace is fast, our standards are high and we’re proud of it, we lead the way...

  • Sales Assistant

    7 months ago

    Alnwick, United Kingdom Card Factory Full time

    Job Introduction **Location: Alnwick1288** **Contracted Hours Available:8** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our very successful Card Factory family to help fulfil this. The pace is fast, our standards are high and we’re proud of it, we lead the way...

  • Retail Sales Assistant

    1 week ago

    Alnwick, United Kingdom stait photography ltd Full time

    RETAIL COLLEAGUE/Alnwick Your role within a fast paced retail environment will be to deliver exceptional customer service. Attention to detail and ability to solve problems is essential. You should have an interest in photography. You will be expected to be flexible, be available to vary hours worked and work alone with autonomy. You should greet customers...

  • Sales and Lettings Negotiator/assistant Valuer

    5 days ago

    Alnwick, United Kingdom Rook Matthews Sayer Full time

    **Sales Negotiator - Estate Agency** **Basic Salary - On Target Earnings (Uncapped Commission) - Career Progression** If you are looking to learn from some of the best in the property industry and progress in your career as well as being well rewarded, then look no further! **What's in it for you?** - A progressive career ladder - Awards and Incentives -...

  • General Sales Assistant

    7 months ago

    Alnwick, United Kingdom Poundstretcher Full time

    **General Sales Assistant** **Alnwick**: - **NE66 1JD** We are looking for motivated colleagues to maximise sales by providing a high standard of service to customers through good product knowledge, effective stock replenishment and presentation whilst maintaining a safe working environment. As we rapidly grow, we need committed people to be part of our...

  • Sales and Lettings Negotiator/valuer

    6 days ago

    Alnwick, United Kingdom Rook Matthews Sayer Full time

    **Sales Negotiator - Estate Agency** **Basic Salary - On Target Earnings (Uncapped Commission) - Career Progression** If you are looking to learn from some of the best in the property industry and progress in your career as well as being well rewarded, then look no further! **What's in it for you?** - A progressive career ladder - Awards and Incentives -...

  • Finance Assistant

    6 days ago

    Alnwick, United Kingdom KCR Solutions Full time

    We have an excellent opportunity for a Finance Assistant to join this exciting and progressive company based in Northumberland. You will be part of a small finance team where you will play a key role in finance and be involved in liaising with other departmentsacross the business, including working closely with internal and external stakeholders. The role...

  • Part Time

    6 days ago

    Alnwick, United Kingdom KCR Solutions Full time

    We have an excellent opportunity for a Finance Assistant to join this exciting and progressive company based in Northumberland. You will be part of a small finance team where you will play a key role in finance and be involved in liaising with other departmentsacross the business, including working closely with internal and external stakeholders. The role...

  • Accounts Assistant

    1 week ago

    Alnwick, United Kingdom KCR Solutions Full time

    Main duties will include: - Weekly entry of sales data into Sage200 - Weekly reconciliation of PDQ, online and other payments - Reconciliation of balance sheet accounts - Problem solving when variances arise - Weekly input and reconciliation of bank statements - Posting weekly cash expenses - Communication with internal managers and department heads -...

  • Jewson Customer Service Advisor

    1 week ago

    Alnwick, United Kingdom Jewson Full time

    **The Role** **JEWSON - Customer Service and Sales Advisor / Yard Operative** **Part Time** (_22hours/week_) **Monday to Friday** (_07:30am-05:00pm_) / **Every other Saturday** (_08:00am-05:00pm_). **We are looking for a new team member to join us at Jewson in Alnwick as a part time Customer Service and Sales Advisor/Yard operative!** As a Customer...

  • Sales Assistant

    3 days ago

    Alnwick, United Kingdom Total Flooring Full time

    we will do all training which is required for selling flooring but do require previous customer service skills. The Hours are 9-4 Monday, Tuesday, Thursday & Friday **Job Types**: Full-time, Part-time Part-time hours: 28 per week **Salary**: £10.50-£11.00 per hour Schedule: - 8 hour shift - Day shift - Monday to Friday Ability to commute/relocate: -...

  • Sales Assistant

    7 months ago

    Alnwick, United Kingdom Total Flooring Full time

    we will do all training which is required for selling flooring but do require previous customer service skills. The Hours are 9-4 Monday, Tuesday, Thursday & Friday **Job Types**: Full-time, Part-time Part-time hours: 28 per week **Salary**: £11.00 per hour Schedule: - 8 hour shift - Day shift - Monday to Friday Ability to commute/relocate: -...

  • Shop / Post Office Assistant

    7 days ago

    Alnwick, United Kingdom Wagonway Road Post Office Full time

    Wagonway Road Post Office is an exciting place to work, a convenience store at the heart of the local community. We are currently looking to recruit a full time Post Office clerk and shop assistant for an immediate start. You will need to be able to pass the Post Office Criminal Records and Data Protection Checks and complete regular Compliance Tests. As...

  • Customer Assistant

    6 days ago

    Alnwick, United Kingdom Marks & Spencer Full time

    Permanent Customer Assistant position at Alnwick store Tuesday 0400-0800 Friday 0400-0800 Saturday 0400-0800 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver...

  • Customer Assistant

    6 days ago

    Alnwick, United Kingdom Marks & Spencer Full time

    This is a temporary Customer Assistant position at Alnwick Simply Food Start Date: 04/09 End Date: 29/10 Wednesday: 1800-2200 Thursday: 1800-2200 Friday: 1800-2200 Saturday: 1800-2200 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an...

  • Customer Assistant

    2 days ago

    Alnwick, United Kingdom Marks & Spencer Full time

    This is a temporary Customer Assistant position at Alnwick Simply Foods Start Date: 04/09 End Date: 29/10 Sunday: 1130-1800 Monday: 1130-1800 Thursday: 1130-1800 Friday: 1130-1800 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open...

  • Customer Assistant

    7 months ago

    Alnwick, United Kingdom M&S Full time

    **All the details** Customer Assistant - Foods - Alnwick 16 Hours, Permanent Position Work Pattern Sunday - 05:00- 09:00 Mon 04:00-08:00 Thursday - 04:00-08:00 Fri 04:00-08:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our...

  • Customer Assistant

    7 months ago

    Alnwick, United Kingdom Marks & Spencer Full time

    Customer Assistant - Alnwick - Early Mornings Temporary Position 18th June to 16th September Work Pattern Mon 04:00-08:00 Tues 04:00-08:00 Fri 04:00-08:00 Sat 04:00 - 08:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset...