Cycle Technician Team Leader

3 weeks ago

Bristol, United Kingdom Appcastenterprise Full time

£28,000 per year
- Do you love fixing a wide variety of bikes from Bromptons to Boardmans, Carreras to Canyons, Pendletons to Pinarellos?
- Do you aspire to be a Cytech 3 Accredited Mechanic, receiving the most up to date training?
- Do you want to work with a great team with great opportunities to further your career?

Join havebike (now part of Halfords) as a Senior Cycle Technician/Team Leader, where you’ll ensure the work carried out on our customers’ bicycles by both yourself and other Technicians is to a high standard. You’ll share our commitment to customer safetyand ensure the work completed is to a professional standard and follows Halfords procedures. You’ll help deliver excellent levels of service to earn customers’ trust in Halfords.

You’ll be a role model to the Cycle Technicians, demonstrating the Halfords Values and helping with the training of new and junior colleagues to ensure standards are upheld.

Reporting into the Cycle Hub Manager you’ll work together to ensure all targets and processes are followed and met.

You’ll be responsible for:

- Delivering excellent levels of organisation to support Technicians, ensuring all jobs are completed to the required standard
- Supporting the Cycle Hub Manager and Cycle Team Leader in the engagement of the team, living the Halfords Values
- Assisting the Cycle Hub Manager & Cycle Team Leader with capacity planning
- Delivering on the job training and development to our Cycle Workshop colleagues
- Completing triages, services and quality control checks whilst ensuring their team also completes all of their jobs on time
- Ensuring full uniform is worn to represent the brand
- Ensuring tools and workspace are organised and tidy
- Working in accordance with Health and Safety requirements in the Hub and on the road
- Completing all administration to company requirements
- Carrying out each job within the agreed time as set out on the Company App to maintain and own labour productivity
- Knowing and understanding your personal targets
- Supporting the Hub team with great communication
- Ensuring you deliver professional standards and follow Halfords processes and procedures

What we’re looking for:

- Ideally qualified to Cytech Level 2 or above with proven bicycle workshop experience
- Attention to detail, confidence and technical ability
- Experience of delivering exceptional customer experience
- Experience of developing colleagues through delivering technical training
- Commitment to achieving targets
- Track record of meeting compliance standards across Health and Safety
- Excellent verbal and written communication skills
- Confidence in using technology, as you will use our in-house app on a tablet to take pictures and manage workflow

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:

- 25% off most of our products in Halfords Retail stores and online
- Amazing discounts of up to 60% on your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- At least 25% colleague discount at Tredz
- Life assurance
- Uniform
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle2Work scheme
- Wagestream - a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

We’re in an exciting chapter - rapidly growing our business. Join us and be part of our success story in getting the nation safely back on the move.

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