Head of Citizen Information

6 months ago


Birmingham, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 323657**Salary**:

- £75,000 - £100,000-
**Job grade**:

- SCS Pay Band 1**Contract type**:

- Permanent**Business area**:

- DWP - Digital**Type of role**:

- Digital
- Senior leadership**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- The role will be based in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.About the job

**Job summary**:
There has never been a better time to join DWP Digital. The scale of our challenge is one of the greatest in Europe today.

As Head of Citizen Information you will be responsible for the eco-system of digital products and services that underpin our use of customer data. This means daily responsibility for the security and performance of our current mission-critical citizen information services, enabling 130,000 colleagues in DWP and across the public sector to do their jobs and serve our customers.

You will also be a key member of the leadership team for our Core Digital Services directorate, shaping our future and working with your team to lead, motivate and empower our people.

**Job description**:
The role of Head of Citizens Information holds responsibility for:

- Leading the delivery of large-scale digital products in major, complex, multi-supplier and in-house development environments and driving the performance of several digital delivery teams operating in an agile environment to deliver business outcomes.
- Recruiting, building and leading teams to both protect existing live services and to deliver transformative new ones. The role will have overall accountability for a team of approximately 150 people across all grades, including direct line management of product owners, agile delivery managers, and technical leads.
- Ensuring live service performance of existing Citizen Information Services and owning a clear roadmap that describes how continuous improvement of these services sits alongside strategic transformation activities already underway.
- Maintaining the security of citizen data, protecting in excess of 110 million personal records stored and used in multiple technologies against internal and external threats.
- Working with other senior leaders and product managers to remove blockers, manage risks, commercials, budgets, suppliers and people assignments. Balancing objectives and redeploying people and resources as priorities change.
- Managing a budget in excess of £15 million (excluding staff costs), delivering fiscal plans that span 3-5 years and delivering the in-year forecast to within 1% of the total.
- Leading by example to help transform the culture of the organisation, fostering a high trust, empowered environment. Embedding a culture based on openness and transparency, supporting inclusive values to drive engagement and performance in a matrix-managed system.
- Working with senior stakeholders in DWP, wider government and the public sector to share and streamline shared citizen data that can provide a rich picture of the citizen to support entitlement decisions and business outcomes, and ensuring that user-centric digital services are successfully implemented and iterated.

**Person specification**:

- Significant experience of delivering high performing mission critical digital services.
- Proven experience of building and developing high performing, engaged and inclusive digital teams, capable of working across organisational boundaries to deliver great outcomes.
- Successful track record of delivering real business value in increments in line with user need, and an appreciation that change can provide opportunity for efficiency and innovation.
- Demonstrable experience of sharing, maintaining, and protecting sensitive data assets of a significant scale and with national or global reach.
- Strong evidence of building excellent stakeholder relationships; creating a wide-ranging network across organisational boundaries that supports collaborative working to achieve highly effective outcomes.
- Strong financial and commercial acumen, demonstrated through managing large-scale budgets and commercial contracts to successful outcomes, with a genuine motivation to deliver true value for money.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Delivering at Pace
- Managing a Quality Service
- Working Together
- Developing Self and Others

**Benefits**:

- An employer pension contribution. For further information please click here.
- Annual leave rising up to 30 days, (based on your working pattern).
- Generous paid maternity and paternity leave, which is notably more than the statutory minimum offered by many other employers.
- Childcare benefits (policy for new employees as of 5 April 2018): The government has introduced the Tax-Free Childcare scheme. Working parents can open an online childcare account and for every £



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