Customer Experience Expert

5 months ago

Liverpool, United Kingdom Inchcape Full time

**Mercedes Benz of Liverpool
- **Customer Experience Expert**
**£28,000 + OTB £32,020 + Employee Benefits**

Full & Part-Time opportunities available. 22, 28, 40 & 45 hour working rotas available - to be discussed during interview

**Benefits**

At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more
- **Family Friendly** - Enhanced family friendly policies, giving you more time to spend with your family
- **Annual leave** - A minimum of 33 days annual leave (including bank holidays), rising with long service
- **Looking to develop?** - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team
- **Your Wellbeing** - We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face
- **Your Discount -** From Apple to Asda and everything in between, we offer discounts that save you money every day
- **Your Finances** - Effortlessly grow your savings with our Share Scheme, we will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more
- **Your Recognition** - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above
- **Drive with us** - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family
- **Your Health** - From gym discounts to cash healthcare plans, find everything you need to look after your health
- **Cycle to Work** - Get a bike and or cycling gear at a significantly reduced price
- **Community Volunteering Day** - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives
- **A company that cares** - We believe Inchcape is for everyone and we’re dedicated to building a diverse, inclusive, and authentic workplace

**Job Introduction**

**The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart.**

As a customer experience expert, you will be an ambassador for one of the world’s leading brands, you will guide the customer through their journey as the first point of contact in the Centre, delivering on their needs and requirements, whilst providing a customer focussed, premium experience.

You will thrive in a customer centric environment and have the passion and enthusiasm for the brand to deliver a great customer experience on every opportunity. You will have a solution focussed attitude and the ability to confidently inspire and excite our customers.

**Main Responsibilities**
- Proactively approaching customers to offer help and advice based on the customers requirements
- Helps create the right retail environment for our customers - inc display
- Planning and managing the Customer Journey - enabling them to make an informed decision - and providing customers with relevant information on all relevant products and services available throughout the retailer in a compliant manner
- Works closely with your line manager to ensure all needs of all customers are understood and met including the identification of potentially vulnerable customers
- Present a balanced presentation of funding options to a customer, following compliance processes and requirements (inc Initial Sales Disclosure)
- Helps facilitate the basic needs of our aftersales customers - working with the aftersales team to provide seamless service
- Help facilitate the test drive experience of our product including product presentation and documentation
- Works with your managers to secure and process vehicle orders - including the effective use of Mercedes Benz platforms where applicable
- Works closely with the Sell My Car Exec to ensure all possible car purchases are captured
- Helps arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser
- Assists in following up previous visitors and enquiries to revisit assist and re appoint where suitable
- Captures data as directed by managers and required in line with Inchcape policy
- Ability to provide a first-class customer service with energy and enthusiasm
- An effective multitasker who is methodical and efficient
- Has a genuine desire to help people and the team
- Has a passion for the product - responsible for keeping up to date with the latest Mercedes Benz product information
- Attention to detail
- Works hard to meet or exceed performance objectives
- Welcomes feedback and support to optimise performance
- Excellent

  • Customer Experience Expert

    5 months ago

    Liverpool, United Kingdom Inchcape Full time

    **Mercedes Benz of Liverpool** **- **Customer Experience Expert** **£28,000 (OTE £32,020) + Employee Benefits** **45 hours per week** **What we can offer you** - **33 days’ annual leave**, including bank holidays, rising with length of service. Holiday buying scheme also available - **Retail discounts** that save you money every day - **Gym discounts,...

  • Sales Assistant

    1 week ago

    Liverpool, Liverpool, United Kingdom Footasylum Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Sales Assistant to join our team at Footasylum. As a Sales Assistant, you will be the face of our brand, providing exceptional customer service and ensuring that every customer leaves our store with a positive experience.Key ResponsibilitiesGreet and Welcome Customers: Provide a warm and...

  • Customer Service Expert

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Bosch Group Full time

    Job DescriptionAs a Customer Service Expert, you will be responsible for delivering exceptional customer experiences that bring our brand to life in a 'sales through service' approach. You will engage with customers to gain a full personal understanding of their requirements and cover an expanding scope of services to support customers across the full...

  • Customer Service Expert

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Bosch Group Full time

    Job DescriptionAs a Customer Service Expert, you will be responsible for delivering exceptional customer experiences that bring our brand to life in a 'sales through service' approach. You will engage with customers to gain a full personal understanding of their requirements and cover an expanding scope of services to support customers across the full...

  • Be a Customer Service Expert

    1 month ago

    Liverpool, Liverpool, United Kingdom Barclays Full time

    Job Title: Be An #expertThe purpose of this role is to provide an exceptional experience to our Brokers and Solicitors across both telephony and webchat, enabling them to achieve their ambitions and meet their clients' mortgage needs while contributing to the Life Moments commercial ambitions.Key Responsibilities:Deliver exceptional customer service through...

  • Be a Customer Service Expert

    1 month ago

    Liverpool, Liverpool, United Kingdom Barclays Full time

    Job Title: Be An #expertThe purpose of this role is to provide an exceptional experience to our Brokers and Solicitors across both telephony and webchat, enabling them to achieve their ambitions and meet their clients' mortgage needs while contributing to the Life Moments commercial ambitions.Key Responsibilities:Deliver exceptional customer service through...

  • Customer Service Expert

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Bosch Full time

    Job OverviewWe are seeking a highly skilled Customer Service Expert to join our team at Bosch. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences that meet and exceed our customers' expectations.Key ResponsibilitiesProvide personalized and inspiring customer experiences through various...

  • Customer Service Expert

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Bosch Full time

    Job OverviewWe are seeking a highly skilled Customer Service Expert to join our team at Bosch. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences that meet and exceed our customers' expectations.Key ResponsibilitiesProvide personalized and inspiring customer experiences through various...

  • Customer Service Expert

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Bosch Full time

    Job OverviewWe are seeking a highly skilled Customer Service Expert to join our team at Bosch. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences that drive loyalty and retention.Key ResponsibilitiesProvide personalized and inspiring customer experiences through various channels, including...

  • Customer Service Expert

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Bosch Full time

    Job OverviewWe are seeking a highly skilled Customer Service Expert to join our team at Bosch. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences that drive loyalty and retention.Key ResponsibilitiesProvide personalized and inspiring customer experiences through various channels, including...

  • Customer Service Expert

    5 months ago

    Liverpool, United Kingdom Bosch Group Full time

    Company Description Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe....

  • SQL Full Stack Business Intelligence Developer

    1 month ago

    Liverpool, Liverpool, United Kingdom Expert Employment Full time

    Expert Employment Seeks a Microsoft SQL Business Intelligence DeveloperAbout the Role:We are looking for a skilled Microsoft SQL Business Intelligence Developer to join our team at Expert Employment. As a key member of our Business Intelligence and Information Systems teams, you will be responsible for developing new BI solutions that drive business insights...

  • SQL Business Intelligence Developer

    1 month ago

    Liverpool, Liverpool, United Kingdom Expert Employment Full time

    Expert Employment is seeking a Microsoft SQL Full Stack Business Intelligence Developer to develop reports and contribute to a wide range of other applications that use MS Excel, SSRS, SSIS, SSAS, and Power BI.Key Responsibilities:Design and implement complex Power BI dashboard development using diverse data sources and Data Analysis Expressions...

  • SQL Business Intelligence Developer

    1 month ago

    Liverpool, Liverpool, United Kingdom Expert Employment Full time

    Expert Employment is seeking a Microsoft SQL Full Stack Business Intelligence Developer to develop reports and contribute to a wide range of other applications that use MS Excel, SSRS, SSIS, SSAS, and Power BI.Key Responsibilities:Design and implement complex Power BI dashboard development using diverse data sources and Data Analysis Expressions...

  • Territory Sales Manager

    5 months ago

    Liverpool, UK, Merseyside, United Kingdom Ted Experience Full time

    This RoleOur mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking – IQOS, a new reduced risk heated tobacco product.We have a team of 100+ Field Sales Executives nationwide, raising awareness of reduced risk products and selling the product to adult smokers within a controlled environment.As a...

  • Customer Experience Manager

    3 weeks ago

    Liverpool, Liverpool, United Kingdom Matalan Full time

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Matalan. As a key member of our customer experience team, you will play a critical role in driving a customer-centric culture and continuously improving the omnichannel customer experience.Key ResponsibilitiesGather real-time customer feedback through satisfaction...

  • Customer Experience Manager

    1 month ago

    Liverpool, Liverpool, United Kingdom Matalan Full time

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Matalan. As a key member of our customer experience team, you will play a critical role in driving a customer-centric culture and continuously improving the omnichannel customer experience.Key ResponsibilitiesGather real-time customer feedback through satisfaction...

  • Customer Experience Manager

    3 weeks ago

    Liverpool, Liverpool, United Kingdom Matalan Full time

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Matalan. As a key member of our customer experience team, you will play a critical role in driving a customer-centric culture and continuously improving the omnichannel customer experience.Key ResponsibilitiesGather real-time customer feedback through satisfaction...

  • Customer Experience Manager

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Matalan Full time

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Matalan. As a key member of our customer experience team, you will play a critical role in driving a customer-centric culture and continuously improving the omnichannel customer experience.Key ResponsibilitiesGather real-time customer feedback through satisfaction...

  • Customer Experience Manager

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Matalan Full time

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Matalan. As a key member of our customer experience team, you will play a critical role in driving a customer-centric culture and continuously improving the omnichannel customer experience.Key ResponsibilitiesGather real-time customer feedback through satisfaction...