Housing Duty Worker

6 months ago


Mansfield, United Kingdom YMCA Robin Hood Group Full time

If you are a compassionate person wanting to make a difference to someone's life, working with the YMCA Robin Hood Group as a Housing Duty Worker could be just the position for you. With no formal qualifications required, we are looking for your understanding, empathy and responsible nature to oversee the smooth running of our Shakespeare Street Hostel.

This is a dual role where you will oversee the smooth running of our building while also giving our residents support and care if required. Our Housing Duty Workers are at the heart and soul of our housing team; being the first person most of our residents come into contact with. You will be there to support them or signpost them to get the help they need but also oversee the smooth running of the building in general.

You will be share in our belief that everyone should have a fair chance to discover who they are and what they can become.

Being a Housing Duty Worker is one of the busiest and most varied roles in our service; you will cover everything from support work, incidents, administration, security, fire safety, cleaning support, and anything else that might crop up while you are on shift.

With specific interest in supporting young people, you will enjoy variety, loves being busy and thrives off never being able to predict exactly what will happen that day

You will support our residents by:

- Being there to provide advice and assistance
- Providing keys/replacements where needed.
- Collecting rent payments and dealing with queries or charges relating to rent payments
- Taking the time to ensure they understand their tenant obligations and their rights and responsibilities as outlined in the License Agreement
- Taking payments
- Providing first aid
- Responding to fire alarms
- Being a first point of call when dealing with incidents, including emergencies, including liaising with the police and other agencies to prevent damage/harm to our residents and buildings.
- Crisis Management and incident reporting.
- If needed, undertake facilities/domestic duties to maintain the upkeep of our building.

You will work Monday to Friday, 37.5 hour per week. We work on a 3 week rolling rota so you would have advance warning of your shift patterns.

The weekly shift patterns are:
7am - 3pm

3pm - 11pm

11am - 7pm

We have made sure our shift patterns are fully accessible by public transport no matter what time you start or finish.

We have our own team of weekend Housing Officers so there is no need for you to work weekends, unless you wanted overtime

Why Work for Us?

We are looking for someone ideally with experience or interested in gaining experience working in supported housing with vulnerable adults and young people aged 16-24 years old.

However, we are also happy and able to give you the training and development to start your career in Housing.

You will need to have an understanding of the needs of young people (aged 16 25) who may have drug, alcohol and other issues. Regardless of your background, you will be confident to deal with difficult situations and handle conflict appropriately.

This role would suit you if you have experience or a desire to learn skills for social work, youth work, housing, drug and alcohol services, rehabilitation services, sociology, security and much more.

This role will really push your personal skills as we are looking for someone, regardless of experience who can:

- Work with mínimal supervision, use initiative, work alone and work as part of a team
- Respond quickly and effectively to emergencies
- Deal with conflict, manage aggressive behaviour and diffuse situations effectively
- Talk to people of all background and abilities, with excellent communication skills
- Form and maintain relationships with appropriate professional boundaries, acting as a role model for our residents.

If you are looking for career progression, we are very keen to support and develop our employees with ongoing training and qualification. We can also provide career development as we are looking to expand this region in the next 12-24 months.

If you are looking to work for an organisation who cares about you and your wellbeing, the YMCA prides itself on the package of wellbeing we support all our employees.

At YMCA Robin Hood Group, you will have many additional benefits, including but not limited t
- Comprehensive well-being package
- 23 day annual leave increasing 1 day each year for your first 5 years
- Flexible bank holidays to take to celebrate the cultural and religious events important to you
- Private medical and dental cashback scheme
- Westfield Rewards for high street discounts
- Regular ongoing inhouse training
- External training to support Level 4 & 5 Residential Care Diploma
- Eligible to join the Blue Light Discount scheme
- Workplace pension
- 4 x Life Insurance/Death in Service
- Pastoral support
- Cycle to Work Scheme
- Excellent opportunities for development and progression in an exciting expanding organisation
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