Tourist Information Assistant

6 months ago


Cambridge, United Kingdom Walking Talking Tours Full time

Job Overview:
We're on the lookout for an enthusiastic and customer-focused individual to join our team as a Cambridge Tourist Information Assistant. In this role, you'll be the friendly face at our tourist information stand, assisting visitors with general inquiries, providing recommendations, and booking them onto exciting experiences like punting and walking tours.

**Responsibilities**:

- Welcome visitors warmly and provide assistance with their inquiries.
- Utilise your excellent customer service skills to ensure visitors have a memorable experience.
- Confidently promote and sell various experiences and tours available in Cambridge.
- Assist customers with bookings and reservations, ensuring smooth transactions.
- Provide accurate information about local attractions, events, and amenities.
- Maintain a tidy and inviting information stand for visitors.
- Collaborate with team members to ensure efficient operation of the information stand.
- Continuously update your knowledge of Cambridge attractions and events to provide up-to-date recommendations.

**Requirements**:

- Friendly and approachable demeanour, with a passion for providing exceptional customer service.
- Motivated and confident, with strong sales skills.
- Excellent communication skills, both verbal and written.
- Ability to work effectively in a fast-paced environment.
- Prior experience in customer service or sales roles is advantageous but not essential.
- Willingness to learn about Cambridge's attractions and tourism offerings.
- Flexibility to work weekends and holidays as needed.

**Job Types**: Full-time, Part-time, Freelance, Zero hours contract

Pay: £12.50 per hour

Expected hours: 4 - 20 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Every weekend
- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Loyalty bonus
- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Reference ID: Cambridge Tourist Information Assistant



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