Senior Service Advisor

4 weeks ago


Chichester, United Kingdom Frosts Cars Ltd Full time

At Frosts we’re celebrating our 70th anniversary. As our business continues to grow, we’re looking to expand our team with a Senior Service Advisor to join our busy Vauxhall Authorised Centre in Chichester.

We're looking for someone with motor retail experience, either in a franchised main dealer or independent workshop.

Reporting to the Service Manager, you will be a well-organised individual who thrives in a challenging environment, always wanting to achieve and perform at your very best.

**Key responsibilities for Service**:

- Welcoming customers to our Service Department;
- Preparing jobs cards before customer arrival;
- Provide exceptional customer service, ensuring customers are offered courtesy vehicles or our collection and delivery service;
- Liaise with the workshop technicians to keep track of the vehicle’s progress, regularly updating our customers and ensuring it is ready for collection when agreed;
- Invoice preparation and presentation;
- Advising customers if potential extra work is required, providing a explanation and quotation;
- Liaise with our Sales Department for stock preparation and ongoing maintenance;
- Advise on regular routine vehicle servicing and maintenance;
- Explain the benefits of a Frosts Service Plan to our customers and encouraging them to purchase;
- Checking for any outstanding Vauxhall warranty campaigns;
- Listen, understand and confidently report the customer’s specific mechanical requirements to our technicians;
- Developing your knowledge of vehicle maintenance every day to provide advice and insight to our customers;
- General administration associated with a busy Service Department.

**Key responsibilities for Parts**:

- Provide assistance to trade and retail orders;
- Provide support and advice to trade and retail enquiries;
- Dealing with enquiries and taking parts orders;
- Order preparation and picking parts for customer orders;
- Check and maintain stock availability;
- Support the service team with parts requirements;
- Complete administrative duties including invoicing;
**Key skills and attributions**:

- Impeccable attention to detail
- Exceptional commitment to customer care
- Excellent verbal skills
- Pride in tasks undertaken and completed
- Quick but efficient
- Good communication skills
- Excellent timekeeper and punctual

We are incredibly proud of our customer survey satisfaction results. You will therefore be proud to provide an outstanding experience for our customers and create a positive lasting impression.

**Hours of work**:
Your hours of work will be:
Monday - Friday 8:00am - 6:00pm

Saturday 8:00am - 1:00pm (on rota 1 in 2)

**Driving Licence**:
A full UK driving licence is required for this role

**Salary**:
£28,000 per annum OTE

**About us**:
Established in 1952, we’re a Sussex based independent family run business proudly celebrating our 70th anniversary. With sites in Chichester and Shoreham-by-Sea, we have hundreds of used vehicles in stock as well as two Service Centres and our Fix Auto Body Repair Centre. Visit our award-winning website today.

**Salary**: Up to £28,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: One location



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