Airline Representative

Job description

We are looking for flexible, full time or part time freelance associates to support our expanding business at Stansted Airport.

Global Air Support (GAS) has been assisting airlines with airport ground operations for over 15 years. We support a growing number of operators at London Stansted and Manchester Airport.

Do you conduct yourself professionally, are you self-confident and well mannered, are you polite and pride yourself on your customer service skills?

Are you able to analyse potential problems and make informed decisions and able to communicate professionally, acting always in the best interests of the airline and GAS?

If the answer is yes to the above, then this is a job for you

Overall Objective

**Responsibilities**:

- To be in attendance during the operational hours ie. at check
- in and on arrival of the aircraft through to departure.
- To act at all times in the best interests of the airline and represent them in a high profile and professional manner
- Endeavour to assist and improve on-time performance
- Deal with questions and problems associated with travelling guests, including but not limited to; ticketing, passports, excess baggage, denied boarding, late check-in and missed flights
- To ensure all check-in desks are ready and staff are available 3 hours prior to the Scheduled Time of Departure. All relevant display boards and passenger information is made available
- Collect excess baggage charges where required. Monitoring and enforcing cabin bag allowance and make sure it is adhered to at check-in and at gate as per airline policy
- Meet aircraft at gate, liaise with crew and the ground operations team, ensure smooth boarding process and correct loading process has been adhered to within the airline loading instructions
- Complete Flight Management Report
- Assist handling agent and guests with lost baggage, general information, delayed flights, organising refreshments and HOTAC in accordance with the company policy
- Monitor, on ground handling services, identifying weaknesses and areas of improvements

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Experience
- Airport / Travel industry / Customer Service - Preferred

**Qualifications**:

- Minimum level of education GCSE or equivalent - Required
- Valid Manchester Airport Pass - Preferred

Working Hours
- Depending on operational requirements currently between 04.00 am and 01.00 am. 4 hours - 8 hours shifts.
- split shifts consisting 4 hours of morning and evening shifts
- must be available to work weekends and bank holidays and night shifts

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**Benefits**:

- Training is provided
- We will subsidise a Stansted Airport Pass

**Job Types**: Part-time, Contract

**Salary**: £12.50 /hour
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**Job Types**: Full-time, Part-time, Contract

**Salary**: £12.50 per hour

Work Remotely
- No

**Job Types**: Full-time, Freelance

**Salary**: £13.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Overtime
- Weekend availability

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)
- Aviation: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Expected start date: 19/12/2023