Technical Support

3 weeks ago


Newton Abbot, United Kingdom UK CAR PARK MANAGEMENT Full time

**TECHNICAL SUPPORT**

**OPERATIONS**
- Job details

**Reports to**: Technical Operations Manager

**People Responsibilities**: None

**Department**: Technical Support
- Job Purpose
- Primary Duties & Areas of Responsibility
- To embrace a customer-first culture and a team effort mentality
- To ensure that all daily tasks are carried out according to internal procedures, including daily checks on Camera and Payment systems
- To book warranty/maintenance jobs with our suppliers
- To assist with the keeping of records, including our databases, asset management (including sim cards) and logistics
- To organise the timely shipping and delivery of equipment to our Group offices and responsibility for proactively alerting the technical team when items of stock are running low
- To act as first line support to our Customers and internal Engineers, providing assistance by checking newly installed equipment is live and providing basic technical support (including basic networking, CCTV, ANPR support)
- To identify trends and critical issues and escalate them to other team members or management, as required
- To be proactive in identifying areas for improvement and bringing these ideas to the attention of the relevant people
- To assist on adhoc projects as required
- Communication & Key Working Relationships

Technical Support team

Service Delivery Team

External suppliers and engineers

Managers in all areas of the business
- Special Working Conditions

The postholder may be required to travel to external meetings on occasion by most effective means available.
- Person Specification

A or I indicates whether selection criteria is assed based on ‘Application’ or Interview

E or D indicates whether selection criteria is ‘Essential’ to the job role or ‘Desirable’

**Qualifications**:
Identified

E/D

5 GCSEs or equivalent working experience

A/I

E

Experience

Identified

E/D

Proven experience in First Line Support role

A/I

E

Skills & Knowledge

Identified

E/D

Excellent computer skills to include Office 365, (Excel, Word, Publisher), networking, CCTV, ANPR or related fields

A/I

E

Experience using Power BI, TeamViewer, Zendesk

A/I

D

Ability to work effectively within a team as well as independently, exercising a high degree of autonomy

A/I

E

Ability to cope well under pressure, can multitask and can adapt to changing circumstances

A/I

E

Excellent analytical and numerical skills. Ability to use statistical and other data to produce reports

A/I

E

Excellent telephone manner

A/I

E

Behaviours

Identified

E/D

Demonstrates drive, commitment and a desire to learn and progress, with a positive attitude

A/I

E

Keen attention to detail

A/I

E

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- England, TQ12 5ND: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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