Administrator - Mental Health Organisation
3 weeks ago
Role: Case Manager / Administrator - Mental Health Organisation
Location: Croydon 1 day a week and 4 days a week WORKING FROM HOME
Hours: 9am-5pm - 1 hour lunch
Benefits:4 days WFH, 25 days AL + 1 additional for birthday, pension scheme, internal EAP, weekly inhouse wellbeing support,
Industry: Mental health
Specific Tasks
Helpline Calls
- Monitoring in-bound employee calls into our 24/7 call-centre.
- Arranging courses of counselling for employees - after these have been indicated in the clinical assessment.
- Calling clients to determine course delivery (face-to-face or telephone counselling) as per SLA.
- Locating suitable face-to-face or remote counsellors from our UK wide network and/or external databases.
- Processing Case Notes - provided after all sessions.
- Other filing and administration connected to the counselling helpline intake process.
Referred Calls
- Arranging counselling assessments sent from our OH partners or HR customers directly
- Arranging a variety of additional ad-hoc services including, on site counselling, critical incident debriefing, mediation, or psychological assessments.
- Arranging referrals for counselling within our Veterans project.
Other Tasks
- Careful financial administration relating to specialist SLA and ad-hoc product delivery.
- Occasional customer admin as required.
- Other general administrative duties as required.
Office Angels Consultant:
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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