Receptionist

1 week ago

Gloucestershire, United Kingdom ISS Facility Services Full time

**Contract: Production**

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**Location: Gloucestershire**

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**Hours of work: 40**

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**Contract Type: Permanent**

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**Are you ready to step into an exciting role as our Receptionist? We are searching for an enthusiastic individual to join our dynamic team and become the vibrant face of our organisation. As the first point of contact for callers and visitors, you will play a crucial role in creating a welcoming, helpful, and professional atmosphere.**

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**Your primary responsibility will be to answer all incoming telephone calls and address queries in a timely and comprehensive manner.**

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**You'll ensure that accurate and relevant information is provided, making every caller feel valued and prioritised. In cases where colleagues are unavailable or there is a lack of clarity, you will efficiently take messages and provide follow-up assistance.**

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**In addition to managing phone calls, you will be responsible for warmly greeting and assisting all visitors to the building. This includes colleagues, managers, tenants, landlord representatives, and members of the public. Your friendly and efficient approach will create a welcoming environment, as you direct visitors to the appropriate facilities or staff members.**

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**As an integral part of our team, you will assist the Service Delivery Manager in the day-to-day running of the building. This includes ensuring operational activities align with agreed service levels, management agreements, and relevant legislation. You will play a key role in general building management, security, safety, compliance, and contractor management.**

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**If you're ready to bring excitement, energy, and a passion for customer service to our team, we can't wait to hear from you. Join us as our receptionist and embark on a fulfilling journey in a role that will keep you engaged and motivated every day.**

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**Key Responsibilities**

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- **Providing a warm, welcoming, and professional first point of contact for all callers and visitors**
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- **Answering all incoming telephone calls and resolving queries promptly, ensuring accurate and comprehensive information is provided**
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- **Making callers feel valued and prioritised, taking messages and providing follow-up when colleagues are unavailable or reference points are unclear**
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- **Greeting and directing all visitors to the building, including colleagues, managers, tenants, landlord representatives, and members of the public**
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- **Creating a friendly, efficient, timely, and professional environment for all visitors**
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- **Directing visitors to appropriate facilities or staff members as needed**
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- **Maintaining a daily list of visitors in the reception area and ensuring that all visitors sign in and out of the building**
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**Professional and Personal Competencies/Qualifications**

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- **Good communication skills**
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- **Good organisational skills**
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- **Good level of verbal and written communication skills**:

- **A good level of IT skills**
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- **Ability to work under pressure, use own initiative and prioritise work loads**
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- **Ability to achieve deadlines**
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- **The ability to communicate and work effectively with customers, employees and teams at all levels**
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**The Company**

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**ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.**

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**Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.**

**We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace**

**ISS is proud to be a diverse and inclusive employer.**

**ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background**

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**Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.**

**If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739***

**To find out more about what we do

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