Pensions Administrator

6 months ago

Birmingham, United Kingdom Isio Group Full time

Pensions Administrator
- We’re growing and we want you to be part of our journey.
- At Isio, our purpose is to create better outcomes for our people, our clients and society. We are a people-first business and we’re committed to helping our colleagues gain a wide variety of experience, significant development opportunities and progression through the business.

Our Pensions Administration Team
- We provide a friction-free pensions administration journey for our clients and their members. We have a simple philosophy that underpins our success. We believe that by creating the right blend of human touch and state-of-the-art technology, we’ll deliver the best possible experience for every member on their road to retirement and beyond.
- What’s the role?
- Pensions Administration is the heart of our trustee services and as a people-first business, we are seeking a caring, motivated and highly organised individual to join our team. Full training will be provided to enable your career progression and we expect you will develop your knowledge and expertise through a mix of structured training and on-job experience. You will be fully supported from your first day at Isio through our ‘buddy’ system.
- You will be key to the delivery of the service provided to a portfolio of pension scheme clients that range in size and type. You will contribute to the day-to-day activities in relation to your clients and take ownership of any tasks assigned to you.
- Key responsibilities
- Provide excellent customer service.
- Accurately process cases assigned to you, which will include the calculation and payment of members benefits.
- Answer incoming calls and resolve queries in an empathetic and caring manner.
- Escalate any potential problems and/or complaints for quick resolution.
- Manage your time effectively to ensure all deadlines are met.
- Take ownership and responsibility for any tasks assigned to you.
- Develop your knowledge and understanding of the pensions industry by keeping up to date with relevant pensions regulations and legislation.
- Actively contribute to our continuous service improvement initiative.
- Be positive and professional at all times to build strong relationships with others.

Key skills and experience
- Experience - experience of working in an office environment (using MS Office) and producing high quality deliverables to deadlines.- Excellent customer service focus - the ability to deal empathetically with people, build relationships and manage expectations.- A great communicator - the ability to communicate with others in a clear and succinct way.- Enthusiasm and motivation - a unwavering desire to deliver excellent customer service whilst taking responsibility to learn new things.- Excellent time management - the ability to manage multiple tasks and consistently deliver to deadlines.- A great team worker - the ability to work as part of a team in a busy, fast-paced environment.Demonstrated Commitment to our Core Purpose
- Power in Partnership: We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients.
- Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.
- Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.
- People First: We recognise that pensions is a people business. People are the source of Isio’s expertise and it is people’s lives that we affect through our advice.
- What we offer you
- Isio is a people business, and we’re committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that’ll be available to you will enable you to do this.
- On top, we also offer:

- A competitive remuneration package, including a discretionary bonus scheme
- A defined contribution pension scheme
- Life insurance
- Healthcare benefits
- Income protection
- 25 days annual leave, plus bank holidays and two ‘Company’ days - a celebration day for you and an extra day over Christmas, and the option to purchase additional holidays
- Corporate Social Responsibility (CSR) allowance
- Flexible working
- A flexible benefits package
- Development programmes including technical and non-technical training support and mentor programmes
- Study support including materials, exam fees and study days
- What’s next?
- About Isio_
- Isio was ‘born’ in 2020 from the sale of KPMG UK’s Pension Practice to a private equity firm. An industry-leading challenger, we provide diverse expertise spanning Pensions, Investment, Benefits and Wealth to give clients an integrated experience. _
- Isio is built by challengers, innovators and forward-thinkers, grounded around a vision which strives to deliver greater financial confidence for everyone. We empo

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