Customer Services Representative
2 months ago
37.5 hours per week
Mon-Fri (early finish on Friday)
Fantastic Team and Office Facilities
1. Providing exceptional service to each consumer/customer by focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.
2. Maximising the sales lead of every opportunity that comes into the business.
5. Receiving telephone orders and entering orders and return material authorisations on to the system.
6. Providing price and availability information as requested.
7. Answering enquiries on status of orders and following through on all commitments made
to customers.
8. Handling requests for credit or problem resolution related to returns, shipping discrepancies, pricing issues and order errors.
10. Action calls regarding faulty product and liaising with customers, consumers, and service centers.
11. Arranging collections from customers for delivery to the warehouse, service centres or the office.
12. Monitoring stock levels, and ordering spare parts as required
13. Any additional similar duties as required to ensure the efficiency and ongoing improvements of the Customer Services function.
- Good written and verbal communication skills are essential, with a commitment to the customer and consumer.
- Excellent telephone skills, with the ability to assist customers and always communicate effectively and professionally.
- Strong data entry skills and a good level of Excel knowledge and experience.
- A solid working knowledge of SAP is essential.
- The ability to demonstrate a positive attitude, flexibility, and a focus on continuous improvement.
- The ability to build effective working relationships with customers and our field-based sales team.
- The ability to work to tight deadlines and effectively multi-task is essential.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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