Tele-coach/intervention Practitioner

6 months ago


Plymouth, United Kingdom Livewell Southwest Full time

Communication and Working Relationship Skills Provide complex and sensitive information to a wide range of internal and external stakeholders (users of services, carers, multi-disciplinary staff, and other statutory / non statutory services) Contribute to the safe and effective day to day operations of the service managing clinical enquires. Provide a high standard of written and verbal communication that is clear and in line with local guidance. Role model effective communication: demonstrating empathy, respect, compassion and hope where there may be barriers to understanding. Communicate information in a way that makes it relevant and understandable in line with operational guidance e.g., SBAR.

Maintain professional relationships with all colleagues to ensure professional standards are met. Promote a culture that incorporates Trust values and is recovery focused. Provide consultation and advice to the service users support network. Analytical and Judgement Skills Undertake clinical risk assessments, based on latest empirical evidence and compliant with local policies / procedures.

Reporting of exceptions, complaints and gaps in service Assist in data collection for the on-going evaluation of the service. Assist in Promotion of the Service locally and nationally as appropriate. Act as the persons and their carers / familys advocate Incident reporting - To report any incidents of harm or near miss in line with the Trusts incident reporting policy supporting appropriate actions are taken to reduce the risk of reoccurrence. To assist with ensuring day to day practice reflects the highest standards of governance, clinical effectiveness, safety and person experience.

To be aware of the responsibility of all employees to maintain a safe and healthy environment. To comply at all times with the Trusts Safer Governance related policies Seek advice and support from senior colleagues/line manager whenever necessary. Planning and Organisational Skills Ensure good documentation is provided and entered within the appropriate systems of record sharing. Liaise with other key stakeholders to ensure that effective and timely care is provided.

Co-ordinate any agreed lone working arrangements To manage own diary to ensure that all components of the role are given equal attention and prioritised as required. To rebook appointments electronically in line with guidelines for managing waiting lists. Responsibility for Persons Care, Treatment and Therapy Ensure that individual episodes of care are delivered in a timely, effective and integrated manner. To attend Clinical Team Meetings and share relevant information with the clinical team.

Promote a recovery model that empowers persons, carers and relatives to be at the forefront of decision making, owning their packages of care / treatment. Create, implement and update care plans and risk assessments as required. Champion persons rights and service users including dignity, equality, diversity, choice and respect. Provide advice and guidance regarding mental health problems.

Share clinical information on individuals coming into contact with Police Officers, as per agreed information sharing protocol under guidance from senior staff. Request information on specific individuals from Police Officers as per information sharing protocol. Promoting and safeguarding the welfare of children, young people and vulnerable adults Implementation of NICE guidance and other statutory / best practice guidelines (if appropriate) under guidance from senior staff To maintain up to date knowledge of legislation, national and local policies and issues in relation to service provision Responsibility for Policy and Service Development Implementation Participate in programmes of audit and research within the team as agreed, implementing the findings. Contribute to clinical governance arrangements in order to ensure the quality of the service provided.

Involvement in the development of local systems and process that ensure the implementation of Trust policies. To monitor waiting lists and ensure the team managers are aware of potential breeches in a timely manner. Responsibility for Finance, Equipment and Other Resources The post holder does not have financial responsibility for budgetary management. It is the individual post holders responsibility to manage organisational resources efficiently and to suggest efficiency savings to line management as they arise.

The post holder has the responsibility to maintain the safekeeping of the organisations property. Responsibility for Human Resources, e.g., Supervision, Training, HR Advice and Management Supervise and support junior staff with guidance from senior staff. Monitor practice and development of junior staff as appropriate reporting to supervisory staff. Assist in induction of staff.

As required by the Clinical Leads, conduct appraisal and performance management of junior staff Provision of day-to-day management supervision Demonstrate and role


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