Customer Service Advisor

4 weeks ago

Milton Keynes, United Kingdom The Curve Group Full time

We have a current opportunity for a Customer Service Advisor on a permanent basis. The position offers hybrid working, with the office being based in Milton Keynes.

The purpose of this role is to be responsible for the day to day running of servicing and special servicing processes and strategies, ensuring the business runs smoothly and ensuring SLA's, quality standards and customer service levels are achieved.

**Key requirements**
- Monitoring Customer Services Mailbox and handle internal and external telephone calls.
- Provide support to other departments via incoming telephone calls regarding account information. This includes answering questions, education on the product, and resolving any account issues
- Ensure that all new sales are properly set-up on system and that all notifications, welcome letters, etc. are distributed to the appropriate parties
- Handle incoming payments, allocating to the correct account and perform internal reconciliations to ensure all payments have been processed accurately.

**Skills required**
- Customer Services experience preferable, ideally in home finance / savings servicing or bank operations.
- Experience working in a busy, ever changing environment while providing a high level of customer service.
- Excellent verbal and written communication skills and attention to detail.
- Effective interpersonal, customer service and organisational skills are necessary.
- Ability to meet deadlines along with excellent time management skills

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