Customer Sales Administrator

1 week ago

Liversedge, United Kingdom First Choice Recruitment Full time

**Customer Service Order Administrator**

**Liversedge - WF15**

**£21K + Bonus**

**08.30 - 5pm Monday to Friday**

Our client is a leading manufacturer based in Liversedge, West Yorkshire and we they have a job vacancy for a full-time customer service advisor/order processor.

The role covers a wide range of tasks, based mainly around handling customer enquiries and order requirements in a friendly, polite, and professional manner. The role includes answering any questions and queries over the phone, providing support and comprehensiveproduct / service information to customers, building relationships with customers, and assisting customers in making purchasing decisions.

The job includes the following key responsibilities:
Prompt response to all methods of communication into the office, including:

- Orders
- Stock enquiries
- General enquiries
- Technical enquiries (to the best of your ability)

Efficient and accurate entry of all orders received on to bespoke computer system including:

- Telephone orders
- Fax orders

Using the resources provided identify and allocate appropriate stock to orders giving consideration to:

- Age
- Prevent unnecessary wastage
- Previous allocations

Ensure efficient pricing control on all orders
- Amend, when necessary, from pricing set up on system
- Check for special pricing agreements

Identify possible issues and generate resolutions to those issues and / or bring to the attention of the Customer Service Supervisor
- Maintain at all times accurate customer records
- Undertake any other task as requested

**Key Relationships**
- Customers
- Area Sales Managers
- Customer Service Supervisor
- Transport - Internal
- Transport - External
- Production

Previous customer service experience in the carpet/flooring industry is desirable, however not essential.

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