Supply Chain Service Executive

7 months ago

East Kilbride, United Kingdom Muller Group Full time

Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of Britain’s Biggest Brands and is picked from shelves millions of times each year. Müller UK & Ireland includes:
Müller Milk & Ingredients which aims to be Britain’s private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country.

Müller Yogurt & Desserts which is the UK’s leading yogurt manufacturer which aims to create millions more Müller moments for its consumers. It is responsible for major brands like Müller Corner, Müllerlight, Müller Bliss, Müller Rice, FRijj and Müller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility.

It takes a lot of talent and skilful organisation to support the UKs leading dairy brand. The Müller Milk and Ingredients (MMI) network of dairies and depots is supported by key business functions to ensure our completive advantage.

Müller pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment, including: - Competitive salary - Contributory pension plan - Life Assurance - Employee Assistance Programme - Flexible benefits programme - In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store.

We are currently recruiting for a **Supply Chain Executive** to join our friendly Supply Chain Team based in East Kilbride. We are looking for an experienced individual to provide best in class supply chain service to MMI customers-managing order transactions and relevant customer and internal reporting, identifying and actioning on key improvement service-related areas. You will work closely with the Customer Supply Chain Partners and Commercial colleagues to support our internal stakeholders relevant to MMI customers.

**Please note that this is a Fixed Term Contract for 12 months.**

**The rotational shift pattern ranges are 6am-2pm, 7am-3pm, 8am-4pm, 9am-5pm - 5 over 7 days.**

**Supply Chain Executive - key responsibilities will include**:

- Support the provision of a level of service to the customer relevant to the contractual service level commitments and expectations of the agreements in place.
- Carry out service related tasks and communications with customers including service level reporting, issue resolution and event planning (e.g., Christmas peak, Easter, Promotions).
- Execute all service level related reporting (internal/external) for allocated customers, acting proactively on any negative trends and seeking resolution.
- Maintain Customer Data files to support up to date customer information (e.g., contact details, ordering arrangements) relevant to the supply chain activities of MMI to support the wider internal teams communicating any relevant changes (e.g., new stores / SKU changes) to the wider business and managing the business change accordingly.
- Customer order management (AS400/SAP); new and ongoing customer setup. Daily audit ensuring order are in on time and aligned to the volume expectations as well as expected delivery points, highlighting any issue internally and with relevant customers to resolve accordingly.
- Support and represent Customer operations team with attendance at relevant internal meetings cross functional teams relating to daily service and provide subsequent coverage post meeting.

**Supply Chain Executive - key skills & experience**:

- Product supply chain experience -good understanding of internal and external supply chains for product supply to retailers within FMCG.
- Good Excel Skills SAP & AS400 /COGNOS experience preferred
- Demonstratable excellent Customer Service skills
- Excellent communication skills
- Problem Solving skills Numerate / organised / ability to juggle prioritise and meet tight deadlines

**The Process**:

- Contact Details:_

F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ

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